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What is WiFi Explorer?

WiFi Explorer is an essential resource for both the design and assessment of wireless networks, empowering users to identify channel conflicts, overlapping frequencies, and low signal quality issues that could negatively affect connectivity and performance in various settings such as homes, offices, or larger organizations. Designed specifically for Wi-Fi professionals, WiFi Explorer Pro 3 builds on this foundation by offering an extensive range of advanced tools that assist in the analysis and evaluation of different network configurations, catering to everything from residential houses to corporate environments. This application provides users with a comprehensive view of the Wi-Fi landscape, facilitating the rapid detection of common issues that may disrupt network functionality or connectivity. It also enables users to filter and organize scan results based on criteria like name, physical access point, or vendor, thus improving the visualization and troubleshooting experience across various environments. Moreover, users can take advantage of integrations that display data from both wireless signals and non-802.11 energy sources, which enhances understanding of interference and channel utilization. As a result, this leads to improved network stability and performance, making WiFi Explorer an indispensable tool for network management. Ultimately, employing such a tool can significantly enhance the overall quality of wireless communication in any setting.

What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Intuitibits

Company Location

United States

Company Website

www.intuitibits.com

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Categories and Features

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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