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What is WiFi Scanner?

The WiFi Scanner is designed to locate nearby networks and deliver vital WiFi information that is important for successful troubleshooting efforts. Its advanced filtering and sorting capabilities help to narrow down results, which is particularly useful in areas with a high density of networks. By using channel graphs for both the 2.4 GHz and 5 GHz bands, users can easily visualize any signal interferences that may negatively impact their network's performance. Moreover, the IP Scanner identifies all devices linked to your network, as an excessive number of connected devices can cause bandwidth and speed issues. The Speed Test feature enables users to check their network speeds, allowing them to evaluate performance in different locations by measuring both download and upload speeds while on the move with a laptop. An additional tool known as "Who's On My Network" acts as an IP Scanner to reveal connected devices, since a large number of devices can disrupt network efficiency, potentially leading to slower speeds or connection troubles. This tool also helps detect unauthorized users who might be accessing your network without permission. Regularly assessing the health of your network can greatly improve your overall connectivity experience and ensure a smoother online presence. Keeping track of these metrics not only helps in maintaining optimal performance but also in making informed decisions regarding future upgrades or adjustments.

What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$29.99 one-time payment
Free Trial Offered?
Free Version

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WiFi Scanner

Company Website

wifiscanner.com/wifiscanner.html

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Categories and Features

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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