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What is Wifiner?

Effortlessly evaluate your Wi-Fi performance and uncover the elements that are obstructing a reliable and fast connection. You can perform a thorough analysis of your wireless network, creating an interactive heatmap that visually represents areas with poor signal strength. Effective visualization is essential for planning; following the scan, Wifiner generates a detailed depiction of your surroundings, helping you identify where network improvements are needed and how to best position your access points. With a selection of 11 distinct heatmap types, Wifiner deepens your insight into the various factors affecting your network, allowing for meaningful comparisons. This intuitive tool is designed for beginners setting up their first home networks, while also providing intricate reports for experienced professionals, ensuring that all users can leverage its extensive features. By utilizing Wifiner, you can take proactive measures to boost your Wi-Fi connectivity and enhance your overall internet experience, ultimately leading to a more reliable online environment. Whether you're streaming, gaming, or working from home, this tool is essential for optimizing your internet performance.

What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Netspot

Company Location

United States

Company Website

www.netspotapp.com/wifiner.html

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Categories and Features

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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