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What is Wiki Valley?

Easily explore a vast repository of information or articles from the entire wiki, as the search bar offers suggestions based on the letters you begin to type. Furthermore, make the most of the powerful capabilities offered by elastic search, which enables you to edit, tag, rename, delete, write-protect, or review the history of any article with ease. Updating content is simple thanks to the user-friendly visual editor that is available. You can participate in discussions regarding the content or structure of articles directly on their dedicated discussion pages. Additionally, you can automatically alert other wiki contributors about upcoming responses by tagging them within your messages. The wiki's layout also adapts fluidly to whatever device you are utilizing, be it a smartphone or a television, ensuring a seamless user experience. This level of adaptability not only improves accessibility but also encourages greater interaction with the wiki’s extensive array of resources, fostering a vibrant community of users.

What is Talisma Knowledgebase?

Talisma Knowledgebase significantly empowers your customer service team by providing them with immediate access to essential information that is crucial to your operations, resulting in reduced operational costs and enhanced overall business productivity and growth. This innovative platform enables service and support teams to consistently collect, create, and refine knowledge solutions as a fundamental aspect of their daily workflows. Once these solutions are approved and made available within the knowledgebase, they can be accessed collaboratively by various departments and through multiple communication channels, including phone, email, chat, and online platforms. Users have the flexibility to tailor content presentation for diverse audiences by utilizing content rules and branded templates for their knowledge articles. Moreover, tracking and analyzing the usage of knowledge articles is straightforward, encompassing insights such as accessed categories, unanswered queries, customer satisfaction scores, and additional metrics. Each visitor's inquiries in the knowledgebase are meticulously logged in the contact history, ensuring that all interactions are recorded for future analysis and enhancement. This comprehensive tracking ability enables organizations to continually optimize their knowledgebase and respond more adeptly to customer requirements. As a result, the overall effectiveness of customer service can be significantly improved, fostering stronger relationships and loyalty among clients.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

€3 month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Wiki Valley

Date Founded

2016

Company Location

France

Company Website

wiki-valley.com/wiki/Creation_de_wikis_prives_en_ligne

Company Facts

Organization Name

Talisma

Date Founded

1999

Company Location

United States

Company Website

www.talisma.com/products/knowledge-base-software/

Categories and Features

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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