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What is WildJar?

Enhance your business operations with call tracking software that propels growth. WildJar offers an innovative call tracking solution designed to boost your success by significantly lowering customer acquisition expenses and potentially increasing revenue tenfold. It's essential to take charge of your incoming phone leads by identifying the advertising source that attracted your customers. Are they reaching out after a previous conversation? Is this lead truly valuable? We provide instant clarity on all these inquiries. Additionally, you can evaluate your team's dialogues and refine your approach to ensure every interaction is constructive. WildJar allows for seamless integration of call data into your favorite platforms, enriching the customer experience. Recognized for its excellence, WildJar's call tracking and analytics platform empowers marketers to achieve outstanding outcomes. As the leading call tracking and intelligence solution, WildJar assists businesses in optimizing their strategies and maximizing revenue from incoming phone inquiries. By recording your phone conversations, you can enhance sales performance while also supporting employee training and growth, ultimately fostering a culture of continuous improvement.

What is Call Journey?

Customers predominantly prefer voice communication when interacting with organizations, as it serves as the most intuitive medium. Despite its natural appeal, extracting valuable insights from voice interactions can be quite challenging. Taking contact centers as a case in point, while they excel at analyzing call metrics, they often depend on post-call surveys for evaluating quality. Unfortunately, the actual dialogues are frequently overlooked in this process, and these surveys fail to grasp the nuances and significance of the discussions that take place. Over the past year, numerous users within the VoiceAI ecosystem have harnessed these technologies to analyze their calls effectively. By enhancing risk management and compliance procedures, organizations have seen a reduction in penalties. Additionally, they have benefited from increased sales opportunities and enriched customer profiling by gaining a deeper understanding of the customer journey. Moreover, by pinpointing verbal patterns that correlate with successful sales, conversion rates can be significantly improved. Ultimately, leveraging voice analytics can bridge the gap between raw data and actionable insights, transforming how organizations understand their customer interactions.

Media

Media

Integrations Supported

AgencyAnalytics
Facebook
Genesys Cloud CX
Google Ads
Google Analytics
Google Sheets
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Microsoft Advertising
Microsoft Azure
Nekton.ai
Pipedrive
Podium
Salesforce Marketing Cloud
Slack
TapClicks
Xero
Zoho CRM

Integrations Supported

AgencyAnalytics
Facebook
Genesys Cloud CX
Google Ads
Google Analytics
Google Sheets
Google Workspace
HubSpot CRM
HubSpot Customer Platform
Microsoft Advertising
Microsoft Azure
Nekton.ai
Pipedrive
Podium
Salesforce Marketing Cloud
Slack
TapClicks
Xero
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$39
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WildJar

Company Location

United Kingdom

Company Website

www.wildjar.com

Company Facts

Organization Name

Call Journey

Date Founded

2009

Company Location

Australia

Company Website

www.calljourney.com

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Marketing Attribution

Attribution Modeling
Audience Segmentation
Conversion Tracking
Cross-Channel Attribution
Customer Journey Mapping
Multi-Touch Attribution
Predictive Analytics
ROI Tracking

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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