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What is Wisq?

Wisq is distinguished as the only agentic AI platform tailored specifically for the realm of human resources, combining the functionalities of an AI generalist named Harper with a thorough HR operations suite to facilitate tasks from routine inquiries to the implementation of strategic projects. It adeptly captures requests through various mediums including chat, email, ticketing systems, and applications, effectively triaging and resolving almost 80 percent of cases autonomously, while seamlessly integrating with your human capital management, ticketing, and collaboration tools. Harper possesses knowledge derived from expert-reviewed HR curricula, allowing it to respond to SHRM-CP–level inquiries twelve times faster than a certified professional, rapidly absorbing your organization’s policies and culture within a matter of minutes, and addressing concerns such as time-and-attendance, leave requests, performance improvements, wage questions, policy exceptions, and manager coaching. You can track HR activities in real-time using user-friendly dashboards, while customizable safeguards alongside strong enterprise-grade security protocols ensure compliance and data governance. This cutting-edge methodology not only boosts efficiency but also empowers HR teams to dedicate their efforts to more strategic initiatives that foster organizational growth. Ultimately, the integration of such technology represents a significant leap forward in transforming traditional HR practices into a more streamlined and responsive approach.

What is Outverse?

Outverse is an innovative AI-driven platform designed to tackle customer support obstacles by autonomously managing up to 80% of complex inquiries, while effectively directing the remaining issues to human support and success teams. This solution features an AI Agent capable of performing various tasks, including billing modifications, subscription refunds, and account management for verified users, ensuring accuracy and speed in service delivery. Moreover, for more nuanced problems, Outverse offers an Internal Copilot equipped with customizable playbooks, enabling support teams to automate common workflows and significantly decrease resolution times. The system enhances the process of escalation and hand-offs by applying tailored rules that guide customer interactions to the appropriate team or agent, ensuring that urgent issues receive immediate attention. Outverse is particularly beneficial for industries with strict regulations, teams dealing with a high influx of tickets, and organizations that provide intricate software solutions. Its user-friendly interface not only improves operational efficiency but also empowers businesses to concentrate on delivering outstanding customer experiences. By integrating such technology, companies can elevate their support capabilities and foster greater customer satisfaction.

Media

Media

Integrations Supported

Slack
HubSpot CRM
Jira
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Notion
Salesforce
ServiceNow
Snowflake
Stripe
Workday HCM
Zendesk

Integrations Supported

Slack
HubSpot CRM
Jira
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Notion
Salesforce
ServiceNow
Snowflake
Stripe
Workday HCM
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Wisq

Company Location

United States

Company Website

www.wisq.com

Company Facts

Organization Name

Outverse

Date Founded

2021

Company Location

United Kingdom

Company Website

www.outverse.com

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Categories and Features

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