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What is Woopra?

Woopra is an analytics platform focused on customer journeys, enabling businesses to comprehend, evaluate, and enhance customer retention. It is crafted to promote optimization and expansion throughout all stages of the customer lifecycle. By utilizing data at the individual level, Woopra generates comprehensive analytics reports that reveal insights across the entire lifecycle, effectively connecting different departments. With its unique tracking technology, Woopra monitors user interactions across both websites and mobile applications. Additionally, it features over 51 integrations with partners such as Salesforce, Marketo, and Intercom, facilitating the seamless unification of various data points across different tools or teams, thus enhancing overall operational efficiency. This level of integration enables companies to make data-driven decisions that can significantly improve customer engagement and satisfaction.

What is Smaply?

Smaply is an innovative software solution designed for journey mapping that offers enhanced flexibility, customization options, and comprehensive Journey Management features. This tool facilitates the creation of detailed customer journey maps while allowing users to dissect the customer experience at each step. Users can enrich each touchpoint with vital elements, visualizing the journey through images, text, emotions, KPIs, and various metrics. By incorporating pain points, potential solutions, and new opportunities, users can obtain insights more efficiently. Additionally, the portfolio graph within the workspace allows for effective tracking, ensuring that users maintain an overview and can prioritize tasks effectively. As a result, journey maps are not merely seen as deliverables; instead, they become integral to the service development process, positioning journey mapping at the heart of organizational strategies. This shift underscores the importance of understanding customer experiences in driving business success.

Media

Media

Integrations Supported

Appcues
BigPicture
Campaign Monitor
Convert Experiences
Freshdesk
Freshpaint
Google Cloud BigQuery
HubSpot CRM
Intercom
MySQL
Stripe
WordPress
Workers by Delos
Zendesk

Integrations Supported

Google Analytics
Google Cloud Operations Suite
Linear
Microsoft OneDrive
Microsoft SharePoint
Miro

API Availability

API Availability

Pricing Information

$999/month
Free Version

Pricing Information

€390.00/year
We offer 4 pricing tiers:
- free plan
- repository (€390.00/year)
- framework (€690.00/year)
- governance (€990.00/year)
Also we offer a discount for NGOs, educational purposes, and public services.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Appier

Date Founded

2012

Company Location

Taiwan

Company Website

www.woopra.com

Company Facts

Organization Name

Smaply

Date Founded

2012

Company Location

Austria

Company Website

www.smaply.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Digital Analytics

Not specified

eCommerce Analytics

Not specified

eCommerce Tools

Not specified

Marketing Analytics

Not specified

Product Analytics

Not specified

Web Analytics

Campaign Management
Conversion Tracking
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Categories and Features

Business Process Management

Collaboration
Process Mapping
Process Modeling & Design
Visual Workflow Management

Customer Data Platforms (CDP)

Customer Profiles
Data Integration
GDPR Compliance

Customer Experience

Analytics
Dashboard
Feedback Management
Knowledge Management

Customer Journey Mapping Tools

Collaboration
Customer Profiles
Data Import / Export
Templates

Customer Satisfaction

Feedback Collection

Customer Success

Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Onboarding

Experience Management

Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection

Personalization

Customer Profiles
Experience Management

Product Analytics

Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

UX

Prototyping
User Journeys
User Research

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