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What is WorkTrakkerPRO?

Our cloud-based work order management system transcends the traditional remote help desk; it's a comprehensive solution tailored to save you valuable time, cut costs, and maintain your peace of mind. Are you tired of relying on sticky notes for work orders, endlessly updating spreadsheets, misplacing vital project information, and juggling colleagues' maintenance requests during your lunch break? If this resonates with you, it might be time to explore WorkTrakkerPRO. Within moments, you can embark on your journey with our intuitive help desk software that has the potential to transform your workflow entirely. Specifically engineered for K–12 educational institutions, this work order tracking solution incorporates all essential features to simplify your manual tasks. You’ll effortlessly report, track, and manage every request while also being able to schedule preventive maintenance tasks ahead of time, ensuring that nothing slips through the cracks. Moreover, you will gain instant visibility into your work orders and their statuses, eliminating the hassle of hallway interruptions or relentless follow-ups with maintenance personnel. In the end, this fosters a more organized atmosphere where all individuals feel satisfied and clearly understand what to anticipate. By choosing our solution, you are investing in a more streamlined and efficient operational process for your institution.

What is Optima Pro?

Optima Pro field service software is designed to help manage work orders, warranties, service contracts, field scheduling, spare parts inventory, and the overall organization of service operations. This popular tool from Damco enhances efficiency in field service tasks by effectively aligning service delivery teams based on their skills and availability while also managing service contracts with features for automatic renewal. Additionally, it allows for the generation and modification of invoices, and provides dispatchers and managers with real-time tracking of agents' locations. Within the field service sector, one particular segment faces ongoing challenges in coordinating its activities, which include overseeing on-site services, dispatching technicians for repairs and maintenance, and complying with customer service level agreements (SLAs). This constant pressure underscores the importance of effective management solutions in ensuring timely and quality service delivery.

Media

Media

Integrations Supported

Salesforce

Integrations Supported

Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free to Start
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Networks & More!

Company Website

www.k12usa.com/product-line/online-help-desk-management/k12-help-desk-management-software/

Company Facts

Organization Name

Damco Solutions

Date Founded

1996

Company Location

United States

Company Website

www.damcogroup.com/salesforce/

Categories and Features

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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