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What is Workativ Assistant?

Workativ Assistant is an all-in-one support automation solution that enables users to develop generative AI chatbots, design and connect multi-step app workflows with bots, create a personalized Chat GPT for accessing knowledge bases, and offer AI-enhanced live chat support. The platform includes a variety of features such as a Chatbot Studio for creating and managing multiple bots, pre-built templates for quick setup, dynamic notifications for bot interactions, and an approval management system for chatbot quality control. Users can connect Knowledge AI GPT to various sources like websites, SharePoint, and PDFs, while benefiting from an AI-powered shared live chat inbox. Additionally, it features an App Workflow Builder that allows for the creation of multi-step workflows and offers a marketplace with over 100 app integrations. Users can also utilize an on-prem app connector for bots, conduct bot training and testing, and access detailed logs and advanced analytics. The platform supports chat channel integration with popular tools like Teams and Slack, and provides security measures such as Multi-Factor Authentication (MFA) and Role-Based Access Control (RBAC) to ensure a secure automation experience. Overall, Workativ Assistant streamlines support processes and enhances user engagement through its comprehensive capabilities.

What is BotStar?

Consolidate and respond to conversations from a unified inbox, ensuring that customer interactions are optimized through efficient Live Chat integration. By employing AI-powered chatbots, you can interact with website visitors and swiftly respond to common inquiries at any hour, even when you're unavailable. These intelligent chatbots collect valuable insights and analyze your audience, enabling you to make data-driven decisions that enhance results. Tailor your customer engagement initiatives by utilizing the extensive information gathered about their buying behaviors, business types, and other pertinent details. Monitor your performance, track industry trends, and assess your competitive position with advanced reporting tools. Effortlessly manage orders, send cart reminders, oversee inventory, and more. Launch your chatbot in under a minute using our pre-designed templates, and further enhance functionality by programming directly within the workflow to create sophisticated features for your bot. Construct a flexible chatbot that operates seamlessly across multiple channels, ultimately reducing your workload while improving customer satisfaction. By leveraging these innovative tools, you can cultivate stronger relationships with your audience and elevate the quality of your service delivery. This approach not only enhances efficiency but also empowers you to make proactive adjustments based on real-time feedback.

Media

Media

Integrations Supported

Salesforce
Zendesk
AWS Identity and Access Management (IAM)
Access PeopleHR
Agile CRM
Dialogflow
Easyflow
Fingercheck
Google Calendar
Google Drive
Gusto
HaloITSM
InvGate Service Management
Jira
Mailchimp
Microsoft OneDrive
Ping Identity
PurelyHR
Slack
Zenefits

Integrations Supported

Salesforce
Zendesk
AWS Identity and Access Management (IAM)
Access PeopleHR
Agile CRM
Dialogflow
Easyflow
Fingercheck
Google Calendar
Google Drive
Gusto
HaloITSM
InvGate Service Management
Jira
Mailchimp
Microsoft OneDrive
Ping Identity
PurelyHR
Slack
Zenefits

API Availability

Has API

API Availability

Has API

Pricing Information

$1,530 per month
Free Trial Offered?
Free Version

Pricing Information

$15 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Workativ

Date Founded

2019

Company Location

United States

Company Website

workativ.com/conversational-ai-platform

Company Facts

Organization Name

BotStar

Date Founded

2017

Company Location

Vietnam

Company Website

botstar.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

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