Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Journyx Reviews & Ratings
    174 Ratings
    Company Website
  • Ganttic Reviews & Ratings
    240 Ratings
    Company Website
  • Resource Guru Reviews & Ratings
    934 Ratings
    Company Website
  • Visual Planning Reviews & Ratings
    54 Ratings
    Company Website
  • Insightful Reviews & Ratings
    308 Ratings
    Company Website
  • Bordio Reviews & Ratings
    282 Ratings
    Company Website
  • Runn Reviews & Ratings
    34 Ratings
    Company Website
  • Velocity Global Reviews & Ratings
    307 Ratings
    Company Website
  • HiBob Reviews & Ratings
    1,836 Ratings
    Company Website
  • Intradiem Reviews & Ratings
    90 Ratings
    Company Website

What is WorkforceOptimizer?

Optimizer stands out as an innovative platform that leverages Machine Learning for deep predictive analytics, utilizes Mathematical Optimization to address complex resource scheduling issues, and integrates advanced Data Analytics for prompt business insights. By aligning staffing with customer demand, businesses can significantly boost employee efficiency and reduce the time managers spend on workforce oversight by as much as 70%. This platform supports seamless workforce management while complying with regulations, company policies, and safety protocols. Moreover, it enhances the quality of customer service by cultivating an engaged workforce equipped with the necessary skills and experience. Unlike many prevalent solutions that can be unwieldy and difficult to adopt, we assert that business software should be user-friendly, smart, and sophisticated, a conviction reflected by numerous satisfied users around the world. Our mission is not only to simplify operations but also to empower our clients, allowing them to concentrate more on their primary business activities rather than wrestling with complex software systems. By providing an effective solution that meets the diverse needs of modern businesses, we aim to redefine operational efficiency in a rapidly changing market.

What is AgentTime?

AgentTime™ offers an accessible and budget-friendly approach to handling workforce scheduling in call centers. With this tool, you can swiftly import forecasts that detail call volumes and average handling times segmented by specific intervals. The software is capable of producing optimized weekly schedules customized for your teams of agents. AgentTime is equipped with Portage’s innovative Call Center Designer and the SimACD staffing tool, which collaborate to ascertain the optimal number of agents required for each time slot during your operational week. The Call Center Designer employs well-established Erlang-C formulas to provide precise predictions regarding staffing necessities and various performance indicators for every time period throughout the day. Meanwhile, SimACD enhances these predictions, enabling you to test various agent configurations in a simulated automatic call distributor (ACD) setting before finalizing your scheduling decisions. Thanks to its intuitive user interface, AgentTime simplifies the creation of weekly schedules, promoting seamless and efficient operations for your call center, ultimately leading to enhanced productivity and service quality. In addition, this solution allows for easy adjustments based on real-time data, ensuring your workforce is always aligned with fluctuating demand.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FriarTuck

Company Website

www.friartuck.net

Company Facts

Organization Name

Portage Communications

Company Website

portagecommunications.com/call-center-scheduling-software/

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Popular Alternatives

Popular Alternatives

Qfiniti Reviews & Ratings

Qfiniti

OpenText CEM
Call Center Designer Reviews & Ratings

Call Center Designer

Portage Communications
Allocate Reviews & Ratings

Allocate

RLDatix
injixo  Reviews & Ratings

injixo

injixo