Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Predict360 Reviews & Ratings
    18 Ratings
    Company Website
  • Borealis Reviews & Ratings
    8 Ratings
    Company Website
  • TenForce Reviews & Ratings
    7 Ratings
    Company Website
  • ServoDesk Reviews & Ratings
    20 Ratings
    Company Website
  • Vivantio Reviews & Ratings
    504 Ratings
    Company Website
  • Terranova Security Reviews & Ratings
    221 Ratings
    Company Website
  • Qloo Reviews & Ratings
    23 Ratings
    Company Website
  • RegDesk Reviews & Ratings
    13 Ratings
    Company Website
  • EHS Hero Reviews & Ratings
    32 Ratings
    Company Website
  • isoTracker Quality Management Reviews & Ratings
    16 Ratings
    Company Website

What is Worksmart?

We leverage our vast knowledge in Financial Services alongside a dedicated focus on developing solutions that optimize both time and resources while supporting necessary regulatory changes. Our offerings feature a range of award-winning RegTech tools, all grounded in a deep understanding of market dynamics and regulatory perspectives. Whether addressing Training & Competence (TC), Quality Assurance (QA), the Senior Managers & Certification Regime (SMCR), or Complaints Management, we aim to bolster your Governance, Risk, and Compliance initiatives. As the realm of advisory and process management increasingly transitions to digital platforms, it becomes essential for regulated entities to swiftly adapt to the rapidly evolving market landscape. Furthermore, it is widely acknowledged that critical roles within regulated firms must comply with the FCA’s Training and Competence (T&C) regulations, which have been integral to the financial services industry for decades and a regulatory requirement since the 1990s. In this continuously changing climate, maintaining a proactive stance on compliance obligations is more important than ever, ensuring that organizations can navigate challenges effectively and remain competitive.

What is Qualtrics XM for Customer Experience?

Qualtrics’ XM for Customer Experience stands out as the premier marketing platform designed to enhance strategies for customer engagement. This innovative solution is dedicated to assisting businesses in fostering customer loyalty while simultaneously minimizing churn rates. It offers a comprehensive set of tools that enable organizations to assess customer experiences, set benchmarks, forecast trends, and monitor improvements over time. Renowned for its agility, Qualtrics XM Customer Experience simplifies the process for companies to oversee, react to, and elevate every interaction within the customer journey. Furthermore, it empowers organizations to engage in meaningful dialogues with their customers, evaluate their experiences at various touchpoints, and anticipate critical factors that influence satisfaction. By driving actionable insights across the entire organization, Qualtrics for Customer Experience ensures that businesses can adapt and thrive in a competitive landscape. Ultimately, it serves as a vital resource for companies aiming to revolutionize their customer experience initiatives.

Media

Media

Integrations Supported

Adobe Analytics
Chattermill
Contentsquare
Decibel
Grade.us
Jira
Jira Work Management
Marketo
Microsoft Dynamics 365 Business Central
Qualtrics XM Platform
ReviewTrackers
SAP Store
ServiceNow
Slack
Tableau
TheyDo Journey AI
Topbox
Tremendous
Wufoo
Zendesk

Integrations Supported

Adobe Analytics
Chattermill
Contentsquare
Decibel
Grade.us
Jira
Jira Work Management
Marketo
Microsoft Dynamics 365 Business Central
Qualtrics XM Platform
ReviewTrackers
SAP Store
ServiceNow
Slack
Tableau
TheyDo Journey AI
Topbox
Tremendous
Wufoo
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Worksmart

Date Founded

1997

Company Location

United Kingdom

Company Website

www.worksmart.co.uk

Company Facts

Organization Name

Qualtrics

Date Founded

2002

Company Location

United States

Company Website

www.qualtrics.com/frontline/

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Popular Alternatives

Dot Compliance QMS Reviews & Ratings

Dot Compliance QMS

QMS for Life Sciences

Popular Alternatives

Predict360 Reviews & Ratings

Predict360

360factors
TeamSupport Reviews & Ratings

TeamSupport

TeamSupport LLC