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WIT Conversation Platform

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What is Woveon?

Woveon distinguishes itself as the only technology capable of seamlessly merging billions of customer data points, which encompass live conversations with existing internal systems, to recommend optimal response workflows, detect compliance violations, and simplify monotonous research tasks for agents. Companies utilize our offerings to enhance their live chat services, AI functionalities, and automation strategies. By breaking down information silos and eliminating fragmented interactions, businesses can deliver a more holistic customer service experience that spans the entire journey of the customer. With Woveon, organizations can access a cohesive view of any customer's essential conversational, transactional, and behavioral data without complications. Leveraging advanced AI and machine learning capabilities, Woveon analyzes millions of data points to uncover previously unnoticed avenues for increasing revenue. Furthermore, it motivates agents to engage more effectively by providing response suggestions that have demonstrated higher success rates in the past, thereby promoting better communication with clients. Consequently, Woveon not only enhances operational efficiency but also significantly improves the overall customer experience, creating a win-win situation for both businesses and their clientele. This innovative approach allows organizations to stay ahead in a competitive market by ensuring they meet and exceed customer expectations.

What is WIT Conversation Platform?

In the rapidly changing landscape of today's economy, companies are increasingly utilizing digital communication methods. A significant trend is the growing preference for messaging, which is more convenient and cost-effective than traditional phone calls. This mode of communication allows for instant, 24/7 dialogue; however, to achieve optimal efficiency, automation is essential. The role of a graphic designer is vital in crafting effective conversation flows, and incorporating language translation capabilities broadens accessibility for users. There is also an answering machine that can handle typical questions and supports 21 different languages. Additionally, it can easily integrate with various business systems and ensure connectivity across multiple platforms. Each chatbot functions as a distinct container, which allows for personalized interactions tailored to specific needs. To maintain high standards, monitoring tools are in place to oversee interactions conducted by software agents. A straightforward graphical builder aids users in creating automated dialogues, complemented by pre-built integrations with third-party tools and live chat services. Moreover, the system includes a unique, patent-pending model for an FAQ knowledge base that upholds total privacy for customer engagements. This all-encompassing solution also features an array of AI functionalities, such as natural language processing (NLP), natural language understanding (NLU), language detection, and sentiment analysis, all designed to improve user experience and foster engagement. Consequently, businesses can cultivate stronger connections with their customers through these innovative digital communication strategies, ultimately leading to enhanced customer satisfaction and loyalty.