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Ratings and Reviews 0 Ratings
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What is Wowdesk?
Affordable and user-friendly software that allows businesses of any scale to provide outstanding customer experiences is available. Wowdesk simplifies the management of customer service inquiries by automating their recording, tracking, and overall life cycle, which enhances the process of resolving issues. By consolidating customer requests from various channels into one unified platform, Wowdesk makes it easier to manage interactions. Furthermore, it streamlines complaint management to uphold regulatory standards and foster customer satisfaction while also preventing repeated problems and improving complaint handling efficiency. With comprehensive dashboards and robust reporting capabilities, users can access valuable metrics that assess performance, gauge customer satisfaction, calculate return on investment, and evaluate overall effectiveness, ultimately leading to better strategic decisions. This integration of features ensures that businesses can adapt and thrive in a competitive environment.
What is Crow Canyon Request Manager?
The Request Manager for SharePoint and Office 365 developed by Crow Canyon is tailored to meet various business needs, significantly improving service delivery and accelerating response times for a wide range of requests, including those related to SharePoint approval workflows. Its design eliminates the need for cumbersome follow-up communications, thus greatly enhancing process efficiency. Furthermore, it incorporates essential procedures and controls that ensure adherence to regulatory standards while enabling organizations to effectively monitor their service levels. There are also options for customization, allowing the system to be adjusted to fit the specific demands of different organizations. This focus on customization empowers employees to dedicate more time to their primary tasks, which in turn boosts customer satisfaction and enhances productivity in various departments such as IT, Facilities, HR, Payroll, Marketing, and Finance. Moreover, this tool addresses scenarios that the standard applications — which are aimed at specific functions like help desk management, work orders, and asset oversight — do not sufficiently cover, thereby bridging vital gaps in functionality. By adopting this solution, companies can improve their operational efficiency and more effectively fulfill their distinct needs, ultimately driving better results across all areas of business. Additionally, the implementation of such a comprehensive tool fosters a culture of collaboration and innovation within organizations, further contributing to long-term success.
Integrations Supported
Facebook
Google Drive
Microsoft 365
Microsoft Azure
Microsoft Excel
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Microsoft Word
X (Twitter)
Integrations Supported
Facebook
Google Drive
Microsoft 365
Microsoft Azure
Microsoft Excel
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Microsoft Word
X (Twitter)
API Availability
Has API
API Availability
Has API
Pricing Information
$5.00/month/user
Free Trial Offered?
Free Version
Pricing Information
$249 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Wowdesk
Date Founded
2018
Company Location
United States
Company Website
wowdesk.com
Company Facts
Organization Name
Crow Canyon Software
Date Founded
1999
Company Location
United States
Company Website
www.crowcanyon.com/sharepoint-applications/sharepoint-approval-workflow/
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Categories and Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management