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What is Wynd?

The Wynd platform has been carefully crafted to address the various difficulties that retailers encounter on their transformation paths. It is fundamentally omnichannel, which facilitates a flawless integration of all customer interactions. By swiftly and effectively addressing customer needs, you can develop innovative purchasing pathways that significantly elevate client satisfaction. All online or in-person orders can be processed through a single, cohesive interface. Additionally, by reducing costs, you have the opportunity to improve your profit margins as well. The platform simplifies the process of preparing in-store orders and enhances the overall efficiency of the supply chain. The Wynd Picking application takes order preparation to the next level by automatically determining the most efficient picking routes for every location, customized to fit the specific order management strategy, whether it be mono, multi, or global. Thanks to its user-friendly design, the application is suitable for individuals of all experience levels, which greatly boosts team productivity and increases the success rates of both prepared and delivered orders. This all-encompassing solution not only equips retailers to succeed in a competitive landscape but also fosters greater customer loyalty and engagement. Ultimately, Wynd positions retailers to adapt and thrive amidst ever-evolving market demands.

What is IBM Sterling Store Engagement?

To efficiently oversee your inventory along with customer and order details, a real-time dashboard that is easy to use and accessible from both sales counters and mobile devices is essential. Tools designed for this purpose not only assist in making recommendations for cross-selling and upselling but also optimize inventory management processes and task coordination, while providing flexible fulfillment options such as curbside pickup, in-store retrieval, and delivery from the store, in addition to managing returns across multiple channels. The IBM Sterling Store Engagement platform equips your staff with the means to offer seamless omnichannel services that encompass fulfillment, inventory management, task oversight, and customer assistance. By enhancing the shopping experience through personalized recommendations, you can stimulate customers to make extra purchases. Moreover, acquiring accurate data on inventory locations and streamlining the picking, packing, and shipping or collection processes is crucial. You also have the ability to monitor and manage employee tasks effectively, allowing for a smooth in-store purchasing and checkout experience that reduces customer wait times. This all-encompassing strategy not only improves operational effectiveness but also leads to a marked increase in customer satisfaction, creating a win-win situation for both the business and its clientele. Ultimately, investing in these systems can transform the retail experience into one that is both efficient and enjoyable for customers.

Media

Media

Integrations Supported

Adyen
Menuu
Microsoft Azure
Zebra SmartCount

Integrations Supported

Adyen
Menuu
Microsoft Azure
Zebra SmartCount

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Wynd

Date Founded

2014

Company Location

France

Company Website

www.wynd.eu/en/

Company Facts

Organization Name

IBM

Date Founded

1911

Company Location

United States

Company Website

www.ibm.com/products/store-engagement

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

PIM

Content Syndication
Data Modeling
Data Quality Control
Digital Asset Management
Documentation Management
Master Record Management
Version Control

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

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