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Ratings and Reviews 5 Ratings

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What is XCastLabs?

For over two decades, our cutting-edge technology has been at the forefront of providing telecom services. We specialize in a variety of areas including Hosted IP-PBX, SIP Trunks, Call Center Software, Wholesale, and Data Services, ensuring that our offerings align with the FCC standards for STIR/SHAKEN network compliance with outstanding service, competitive rates, and top-tier products. The XCast Unified Communications system is designed to be both scalable and international, featuring unlimited, complimentary extension-to-extension connectivity across the globe, all managed effortlessly through a web-based Administrator Control Panel (ACP) that simplifies the oversight of your features. We are excited to present our promotional pricing options, which include the Hosted PBX Basic package at just $9.95 per month and the Sip Trunking Basic plan at only $4.95 per month, making it easier than ever to enhance your communication capabilities.

What is Cisco Webex Calling?

Discover a dynamic cloud-based phone solution specifically designed for businesses with Webex Calling, enabling you to effortlessly make and receive calls on any device from nearly any location, simplifying the challenges of conventional phone systems. This service is crafted to foster your business's expansion by allowing calls from your business number and providing access to a wide range of powerful cloud calling functionalities. Eliminate the costs that come with physical phone equipment; instead, manage all aspects of your services, users, and security from a single intuitive platform. Webex Calling places a strong emphasis on security, ensuring your communications are protected without requiring frequent updates or maintenance. Experience the convenience of making calls with extension numbers, direct inward dialing (DID), email-style directory URIs, or by using directory-based dialing methods. With an array of features such as shared lines, hunt groups, call waiting, hold/resume options, call pickup, forwarding, do not disturb, and transfer abilities, you’ll always be prepared for important calls. This modern communication solution not only boosts productivity but also empowers teams to maintain connectivity regardless of their physical location, enhancing collaboration in today’s fast-paced work environment. Ultimately, it represents a significant advancement in how businesses approach their communication needs.

Media

Media

Integrations Supported

Microsoft Teams
Salesforce
Box
Calero
Cisco Webex
Expo XT UC Analytics
Google Drive
Jira
MOS Chorus
MiaRec
Rivet Logic
Shift
Teamstack
Trello
Variphy
Zendesk

Integrations Supported

Microsoft Teams
Salesforce
Box
Calero
Cisco Webex
Expo XT UC Analytics
Google Drive
Jira
MOS Chorus
MiaRec
Rivet Logic
Shift
Teamstack
Trello
Variphy
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$4.95/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

XCastLabs

Date Founded

2009

Company Location

United States

Company Website

xcastlabs.com

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.webex.com/suite/enterprise-cloud-calling.html

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

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