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What is XRM?

Dynamic and results-oriented, XRM serves as a comprehensive CRM solution tailored specifically for dealers, enabling you to boost profits while reducing vendor expenses. Whether you are on the sales floor or interacting with customers through online platforms, you can effortlessly monitor all showroom activities in real time. By integrating seamlessly with external lead providers, you guarantee that no sales opportunity is overlooked. Customer interactions and essential tasks can be managed directly from your mobile device, which allows for a streamlined workflow. Handling customer data and interactions wirelessly helps to simplify processes and improve efficiency. The system accelerates deal processing with features such as license plate and driver's license scanning, ensuring that each transaction is handled swiftly. You can track internet leads in real time and manage follow-up tasks no matter where you are located. Additionally, XRM provides insights into available incentives and factory programs that are uniquely suited to both vehicle selections and customer credit profiles. It allows you to adjust payment options with versatility in retail, leasing, and balloon arrangements. By employing professional electronic paperwork, you can significantly reduce deal times, leading to a more efficient transaction experience. With XRM, staying updated on showroom activities as they happen has never been easier, allowing you to remain proactive in your sales approach. This comprehensive tool positions your dealership for success in a competitive market.

What is Car-Ware?

The innovative design of this module enables it to integrate effortlessly with any third-party accounting software that provides a public Windows API, thus negating the necessity for alterations to the main application framework, which guarantees that the module can adapt to evolving customer needs and the rising use of diverse accounting solutions. The Desk Manager will be able to monitor all active “Ups” effectively, allowing them to easily choose which one to tackle next. Additionally, all pertinent client information, such as their profile, the ongoing deal, trade specifics, and the latest discussions related to the deal, is conveniently gathered in a single location. This traffic and desking module also grants users the ability to take notes about the visit, modify the Status/Result, and document the Lead Source that brought the customer to the dealership. For a desk manager with a busy schedule, having multiple prospect up cards open at the same time enables swift shifts between "Up" cards and quotes, thereby boosting efficiency and productivity. This organized method not only conserves time but also elevates the overall customer experience by ensuring that all necessary information is at their fingertips. Moreover, the system’s adaptability ensures that it remains relevant as new technologies and software emerge in the accounting landscape.

Media

Media

Integrations Supported

AutoRaptor CRM
Dealertrack DMS
RouteOne

Integrations Supported

AutoRaptor CRM
Dealertrack DMS
RouteOne

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$29 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Affinitiv

Company Location

United States

Company Website

www.affinitiv.com/sales/xrm/

Company Facts

Organization Name

Car-Ware

Date Founded

2006

Company Location

United States

Company Website

www.car-ware.com

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

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