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What is XSOLIS CORTEX?

CORTEX signifies a revolutionary step forward in utilization management software, offering an all-encompassing 360° solution designed to effectively manage the intricacies of utilization management and revenue cycle operations. Fueled by a sophisticated machine learning engine and real-time predictive analytics, CORTEX ensures timely and appropriate case handling, whether by the designated personnel or through established exceptions. By merging precision medicine with a solid base of evidence-based practices, CORTEX improves the assessment of patient populations through its real-time machine learning models. Our analytics solutions have successfully made their mark across hospitals and health plans across the nation, showcasing their efficacy. For uncomplicated inpatient cases, CORTEX simplifies the process by automating decisions based on your specific criteria, thereby significantly alleviating staff workload. Conversely, in the face of complex cases, CORTEX provides your team with essential insights to support informed decision-making. This innovative strategy offers substantial advantages to both payers and providers, leading to enhanced healthcare outcomes and operational efficiency. Additionally, CORTEX's flexibility enables it to adapt to the evolving demands of the healthcare environment, ensuring that it continues to provide lasting value. As a result, CORTEX not only addresses current needs but also positions itself as a long-term partner in healthcare management.

What is Infosys Cortex?

Infosys Cortex is an advanced customer engagement platform driven by Artificial Intelligence (AI) that transforms contact center operations through purposeful communication and smart decision-making abilities. By harnessing microdata from customer interactions, it converts this information into real-time actionable insights. The platform's enhanced cognitive functions and continuous training empower agents to make faster and more knowledgeable choices as they evolve from beginners to experts in their roles. With Cortex, agents acquire vital knowledge, insights, and guidance, which are essential for their development, improvement, and ability to represent their brand effectively. This state-of-the-art platform not only elevates the customer experience but also enriches employee satisfaction, thereby reimagining the entire contact center operation to create a smooth customer journey. Moreover, Infosys Cortex functions as a comprehensive AI solution that meticulously analyzes the extensive data produced by customer care centers, delivering invaluable insights and strategic recommendations. Collectively, these capabilities ensure that businesses remain agile in responding to the ever-changing demands and expectations of their customers, fostering a culture of continuous improvement. As a result, companies can better align their services with customer needs, ultimately driving growth and success in a competitive landscape.

Media

Media

Integrations Supported

XTEL AI
Triple Point S&OP

Integrations Supported

XTEL AI
Triple Point S&OP

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

XSOLIS

Date Founded

2013

Company Location

United States

Company Website

www.xsolis.com/solutions/cortex

Company Facts

Organization Name

Infosys

Date Founded

1981

Company Location

India

Company Website

www.infosys.com/products-and-platforms/cortex.html

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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