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What is Xactly Insights?

Leverage near real-time insights on both compensation and performance, combined with advanced AI technology, to ensure a thorough and ongoing assessment of your sales team. This approach allows for immediate visibility into the performance levels of the entire team. With the help of AI and machine learning, organizations can uncover potential issues that may arise within their structure. Xactly's Rep Attrition algorithm is specifically designed to help managers take proactive measures to address attrition before it manifests. Importantly, Xactly Insights distinguishes itself as the only sales performance management (SPM) tool that offers real-time, dynamic performance metrics sourced from a wide range of industry pay and performance benchmarks. This crucial data equips sales teams, sales operations, and finance departments to make informed and timely business decisions. Moreover, by utilizing AI and machine learning, businesses can anticipate turnover among sales representatives and develop strategies to address it preemptively. In addition, advanced filtering options allow for comparisons of plan designs and outcomes against competitors within the industry. This capability empowers users to analyze sales and business data more thoroughly, resulting in the ability to create complex metrics and reports that align with specific sales performance goals. Ultimately, by weaving these insights into their operations, organizations can fine-tune their strategies and significantly boost the effectiveness of their sales efforts, ensuring they remain competitive in an ever-evolving market.

What is ClearView?

Each instrument used in a contact center provides distinct perspectives on the overall operational fitness, with every perspective necessitating particular actions. ClearView emerges as the central repository for these diverse perspectives, allowing you to spend less time on generating reports and more time achieving meaningful outcomes. Similar to how multitasking can lead to distractions while driving, talking on the phone, and enjoying a breakfast burrito, it’s easy to lose your direction; however, real-time alerts act like "rumble strips," guiding you back on track. In this way, ClearView serves as a digital rumble strip for team members, alerting them to any counterproductive practices that could hinder their focus. Traditionally, reports were reserved for management, trickling down to agents and often overlooked; however, modern call center agents not only access reports but also excel with continuous updates. With ClearView, agents are kept consistently updated on their performance metrics, enabling a focus on the most vital elements of your operations. This evolution fosters greater engagement and initiative among teams, leading to enhanced results. Ultimately, embracing such tools empowers teams to take ownership of their roles and enhances the overall effectiveness of the organization.