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What is Xeeit?

Unlock groundbreaking insights with our cutting-edge experience management platform, which leverages state-of-the-art AI technologies. Delve into user feedback and data like never before, allowing for a deeper understanding of your audience. Utilize the power of comprehensive data collection, drawing from a wide array of public datasets and tailored external sources to ensure that you capture every vital insight effortlessly. Move beyond basic analysis by tapping into our next-level technologies. Scrutinize textual information, interpret emotional nuances, and extract complex insights to refine your decision-making and enhance your strategic initiatives. Transform raw data into compelling visuals and narratives that resonate with your stakeholders. Our solution is designed to accommodate integrated visualizations directly within the platform or to work seamlessly with external tools, ensuring that your reporting needs are met with precision, empowering you to excel in your analytical pursuits. In this rapidly evolving data landscape, staying ahead requires not just insights but the ability to act on them effectively.

What is Prodsight?

Customer feedback can be evaluated across various platforms, including support tickets and customer reviews. By consolidating feedback from multiple sources such as reviews, surveys, and support tickets into a single repository, organizations can gain deeper insights. Each feedback entry undergoes automatic sentiment and thematic analysis based on a predetermined taxonomy. This allows for real-time understanding of customer problems and requests, facilitating significant enhancements in customer experience. All feedback can be centralized using your preferred tools, ensuring ease of access. The system not only analyzes customer input, reviews, and support interactions automatically, but it also utilizes Prodsight to sift through conversations, pinpointing critical topics that require attention. The AI identifies themes such as cancellations, technical difficulties, and pricing concerns. Additionally, users have the option to create custom topics that focus on particular aspects and features of their service. For a thorough analysis, you can delve into sub-topics to uncover the underlying causes of issues, ultimately leading to more informed decision-making. This comprehensive approach empowers businesses to respond proactively to customer needs and improve their overall service delivery.

Media

Media

Integrations Supported

AskNicely
ChatGPT
Delighted
Formsite
Formstack
Freshdesk
Google Business Profile
Google Chrome
Google Sheets
Intercom
Midjourney
Pendo
Retently
Slack
Stackreaction
Typeform
Yelp
Zapier
Zendesk

Integrations Supported

AskNicely
ChatGPT
Delighted
Formsite
Formstack
Freshdesk
Google Business Profile
Google Chrome
Google Sheets
Intercom
Midjourney
Pendo
Retently
Slack
Stackreaction
Typeform
Yelp
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Xeeit

Date Founded

2023

Company Location

United States

Company Website

www.xeeit.com

Company Facts

Organization Name

Product Insight

Date Founded

2017

Company Location

United Kingdom

Company Website

prodsight.com

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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