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What is Xterity?

Egenera focuses on delivering cloud services through a carefully designed platform intended for the most critical applications while also being economical. Our Xterity Cloud platform serves managed service providers and IT teams, providing an enterprise-level cloud service that is not only budget-friendly but also flexible and user-centric. Utilizing state-of-the-art data centers with premier connectivity options, Xterity offers public cloud solutions throughout the United States, Europe, and Asia. We have crafted our platform with redundancy embedded at every level, incorporating enterprise-grade servers, networking equipment, and storage solutions, all supported by an advanced virtualization framework. This all-encompassing infrastructure protects against the typical risks associated with local colocation centers, rival cloud providers, and on-site configurations. Additionally, it supports an ISV cloud strategy that reduces unanticipated downtime and significantly lessens the effects of maintenance activities, providing a more dependable service experience for our customers. By emphasizing both reliability and efficiency, Egenera is dedicated to equipping businesses with a robust cloud infrastructure that can adapt to their evolving needs. Our commitment ensures that clients not only experience enhanced performance but also gain a competitive edge in their respective markets.

What is USU IT Service Management?

USU IT Service Management (ITSM) functions as a comprehensive software solution that not only meets traditional ITSM requirements but also integrates various additional service domains relevant to your business. By adopting ITSM as the central tool for managing enterprise services within your organization, you can effectively enhance and automate workflows across multiple sectors. This adaptable and scalable solution is specifically designed to manage your complex service operations, evolving seamlessly to accommodate your changing needs. USU IT Service Management stands out as one of the few ITSM platforms worldwide that closely aligns with leading ITIL® standards. Rely on this premier ITSM solution, which has consistently attained the highest levels of certification from recognized international entities, demonstrating its exceptional reliability and quality. Developed with pride in Germany, this ITSM solution outperforms many offerings from international competitors, ensuring that your organization remains at the cutting edge of service management advancements. Discover how a thoughtfully designed solution can significantly improve your organization's service delivery and overall efficiency! By implementing USU ITSM, you position your enterprise for sustained success and innovation in service management.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Egenera

Date Founded

2000

Company Location

United States

Company Website

www.egenera.com

Company Facts

Organization Name

USU Software

Date Founded

1977

Company Location

Germany

Company Website

www.usu.com/en-us/solutions/usu-it-service-management/

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Categories and Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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