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What is Xurmo?

Organizations that rely on data, regardless of how prepared they may be, encounter considerable obstacles due to the growing volume, velocity, and variety of information available. As the need for sophisticated analytics escalates, the constraints of infrastructure, time, and manpower become increasingly evident. Xurmo effectively tackles these issues with its intuitive, self-service platform, allowing users to easily configure and ingest any data type through a unified interface. Whether it involves structured or unstructured information, Xurmo integrates it seamlessly into the analytical process. By leveraging Xurmo, you can delegate the more complex tasks, freeing you up to concentrate on developing intelligent solutions. The platform supports users from the creation of analytical models to their automated deployment, providing interactive assistance at every stage. Moreover, it facilitates the automation of insights derived from even the most complex and rapidly evolving datasets. With Xurmo, organizations can tailor and implement analytical models across a variety of data environments, ensuring both flexibility and efficiency in their analytics endeavors. This all-encompassing solution not only helps organizations manage their data proficiently but also transforms potential challenges into valuable opportunities for generating insights and strategic decision-making. By empowering users in this way, Xurmo plays a crucial role in enhancing overall organizational performance.

What is Dimension Labs?

Dimension Labs offers an innovative platform designed for customer observability and the management of language data infrastructure, which adeptly converts unstructured conversational data from diverse channels including chat, email, voice, surveys, and social media into structured insights suitable for analytical purposes. Utilizing AI-enhanced enrichment and dynamic labeling techniques, the platform eliminates the need for manual tagging, effectively bringing attention to evolving themes, customer sentiments, reasons behind escalations, and feature requests. This solution integrates inputs from multiple sources into a cohesive model, providing real-time dashboards, drill-down capabilities, and context-aware analytics that empower teams to explore root causes, monitor emerging trends, and connect conversation metrics to broader business outcomes. Additionally, Dimension Labs supports seamless integration via APIs or one-click connectors with various tools such as chat platforms, CRMs, contact centers, survey tools, and social media channels, thereby facilitating easy data ingestion from services like Intercom, Twilio, and Slack. Consequently, businesses can achieve a more profound understanding of customer interactions, leading to improved decision-making processes and strategic planning. This comprehensive approach not only enhances operational efficiency but also fosters a culture of data-driven insights within organizations.

Media

Media

Integrations Supported

Integrations Supported

8x8
Ada
Amazon Connect
Avaya Cloud Office
Capacity
Facebook Messenger
Genesys Cloud CX
Intercom
Kik
Kore.ai
LiveChat
Oracle Digital Assistant
Qualtrics XM Platform
QuestionPro
Rasa
Salesforce
Slack
X (Twitter)
Zendesk

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Xurmo

Date Founded

2009

Company Location

India

Company Website

www.xurmo.com

Company Facts

Organization Name

Dimension Labs

Company Location

United States

Company Website

www.dimensionlabs.io

Categories and Features

Big Data

Not specified

Data Management

Not specified

Categories and Features

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