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Ratings and Reviews 29 Ratings

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ease
features
design
support

Media

Media

Integrations Supported

8x8
Axonify
Calabrio Call Recording
CallMiner Eureka
Creovai
Dialpad Ai Contact Center
Floatbot
HubSpot CRM
LiveAgent
Medallia
Observe.AI
ProProfs LMS
Qualtrics XM Platform
RingCentral RingCX
SurveyMonkey
Unify
Uniphore
Yandex Translate
YandexGPT
Zendesk

Integrations Supported

8x8
Axonify
Calabrio Call Recording
CallMiner Eureka
Creovai
Dialpad Ai Contact Center
Floatbot
HubSpot CRM
LiveAgent
Medallia
Observe.AI
ProProfs LMS
Qualtrics XM Platform
RingCentral RingCX
SurveyMonkey
Unify
Uniphore
Yandex Translate
YandexGPT
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$0.00008 per unit
Free Trial Offered?
Free Version

Pricing Information

$40/month/license
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Yandex

Date Founded

1997

Company Location

Russia

Company Website

cloud.yandex.com/en/services/speechsense

Company Facts

Organization Name

Etech Global Services

Date Founded

2003

Company Location

United States

Company Website

www.qevalpro.com

Categories and Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Sales Coaching

Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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