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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
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ShapeNetSince its launch in 2022, ShapeNet management software has been adopted by numerous health clubs, country clubs, and wellness centers. The software offers a wide range of services such as texting, mobile applications, scheduling, point of sale systems, door access control, loyalty points management, sales customer relationship management, billing solutions, fitness video content, and the option to transfer credit card fees to members. By utilizing our software, organizations can enhance employee productivity while also boosting member retention rates significantly. Its comprehensive features cater to the diverse needs of fitness and wellness facilities, making it an invaluable tool in the modern health industry.
What is YouCoach App?
The YouCoach App is a holistic digital platform specifically designed for coaches, clubs, and football academies, enabling the effective organization, management, and assessment of various aspects of the training experience.
This software provides an extensive suite of tools that optimize the coaching process, covering everything from seasonal planning and session development to player monitoring and video analysis, thus allowing for efficient collaboration among all team members.
Notable features of the platform include:
- Training Planning & Session Design
- Team & Player Management
- Training Load Monitoring (TLM)
- Video Analysis
- Match Management & Statistics
- Reports & Analytics
Available on both desktop and mobile platforms, the cloud-based YouCoach App fosters smooth collaboration between coaches, staff, and players alike. With the goal of making professional coaching tools accessible to all, the platform strives to elevate training standards, enhance communication, and accelerate player growth through advanced technology and analytical insights. Furthermore, YouCoach App aims to redefine the coaching environment by incorporating state-of-the-art features that address the specific demands of the football community, ultimately contributing to the overall advancement of the sport.
What is TeamTV?
TeamTV's cutting-edge online tools for video analysis, content creation, and applications aim to enhance player development and promote fan engagement, ensuring ongoing improvement for all involved. The use of video analysis has seen significant growth in football, with an increasing number of women's teams embracing this technology as well. Discover the variety of features that TeamTV's video analysis offers to football fans and players alike. Whether you are a professional tennis player or just starting out, a comprehensive review of your gameplay is crucial, and TeamTV provides essential insights to aid your tennis advancement. Similarly, in the realm of volleyball, the trend of utilizing video analysis is rapidly expanding, with many clubs already taking advantage of TeamTV to elevate their performance. Uncover how TeamTV's video analysis can benefit you as a volleyball coach and help your team thrive. In korfball, the integration of video analysis has become vital; nearly every club engaged in the sport relies on TeamTV for their video solutions. Learn about the numerous benefits that TeamTV's video analysis offers to korfball clubs and how it can significantly boost their competitive edge. By adopting such innovative technologies, teams across various sports are well-positioned to achieve greater success and foster a more engaged community of players and fans. As these tools continue to evolve, the potential for improvement in performance and interaction is boundless.
Media
No images available
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$69.90
Free Trial Offered?
Free Version
Pricing Information
€40 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
YouCoach
Date Founded
2014
Company Location
Italy
Company Website
www.youcoach.com
Company Facts
Organization Name
TeamTV
Date Founded
2013
Company Location
Netherlands
Company Website
teamtvsport.com
Categories and Features
Sports Video Analysis
Analysis / Drawing Tools
Data Recording
Discussion Tools
For American Football
For Baseball
For Combat Sports
For Golf
For Soccer
Joint Angles
Measurement Tools
Overlay
Screen Recording / Sharing
Side-by-Side Viewing
Stromotion
Timers / Chronometers
Video Recording
Categories and Features
Sports Video Analysis
Analysis / Drawing Tools
Data Recording
Discussion Tools
For American Football
For Baseball
For Combat Sports
For Golf
For Soccer
Joint Angles
Measurement Tools
Overlay
Screen Recording / Sharing
Side-by-Side Viewing
Stromotion
Timers / Chronometers
Video Recording