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What is YouScan?

YouScan is an advanced social media monitoring tool that leverages image recognition technology to provide agencies and businesses with immediate insights into online customer discussions. With features such as trend detection, sentiment analysis, and intelligent notifications, users can effortlessly tackle complex tasks. Notably, prominent companies like L'Oreal and Nestle utilize YouScan to effectively discover and engage with potential customers in the digital landscape. This platform not only streamlines the process of analyzing social media interactions but also enhances overall brand strategy by providing valuable consumer insights.

What is Verint Social?

Customers anticipate receiving a prompt reply when they interact with your brand on social media platforms, but it’s crucial that this response is not only timely but also effectively addresses their concerns, ensuring their satisfaction. Verint Social empowers your brand to provide exceptional social service across all leading platforms through tailored interactions, intelligent automation, and valuable insights. Our sophisticated, rules-driven routing system and prioritization engines guarantee that pertinent conversations are allocated based on customer identity, comprehensive conversational context, and a fully personalized workflow, thus upholding your service excellence. Uniquely, Verint Social offers the capability to seamlessly merge bot-driven automation with human-assisted services within the same dialogue. This integration is made possible by smooth transitions between automated and human responses, ultimately enhancing overall operational efficiency and customer experience. The result is a more cohesive and effective approach to customer engagement on social media.

Media

Media

No images available

Integrations Supported

Facebook
Instagram
X (Twitter)
Freshdesk
HubSpot CRM
HubSpot Customer Platform
LinkedIn
Slack
UseDesk
Zendesk

Integrations Supported

Facebook
Instagram
X (Twitter)
Freshdesk
HubSpot CRM
HubSpot Customer Platform
LinkedIn
Slack
UseDesk
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$299.00/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

YouScan

Date Founded

2009

Company Location

Ukraine

Company Website

youscan.io

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

verint.com

Categories and Features

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

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