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What is Zelros?

Deliver thorough, up-to-the-minute support to both advisors and policyholders, enabling them to choose the coverage that best meets their individual needs. Leverage advanced data analytics to create a transformative impact within the industry. Streamline remote operations by employing intelligent applications that facilitate seamless workflows. Improve distribution and elevate customer service to provide clients with unmatched experiences. Empower your organization with fresh skills and insights across various business domains. Function within a secure cloud environment or on-premises, ensuring compliance with regulations like IDD and GDPR while maintaining enterprise-level data anonymization and traceability. Easily integrate with existing systems through rapid partnerships with platforms such as Salesforce, Microsoft 365, and Guidewire. From acquiring policies to managing claims, implement and monitor essential AI-driven workflows in real-time while upholding robust fraud detection measures. This comprehensive strategy not only boosts operational efficiency but also nurtures an innovative culture throughout the organization, positioning it for sustainable growth in an ever-evolving market landscape. By focusing on adaptability and responsiveness, the organization can better meet the dynamic needs of its clientele and stay ahead of industry trends.

What is ClaimXperience?

Claims representatives now have the unprecedented chance to collaborate closely with policyholders throughout the claims process. By engaging policyholders more deeply, not only is customer satisfaction boosted, but it also aids in reducing the costs associated with managing claims. Nowadays, policyholders expect a high level of service that accommodates their availability rather than that of the representatives. When policyholders take an active role in every step of the claims process, their satisfaction significantly improves. Utilizing the ClaimXperience video collaboration tool provides the benefit of "eyes-on-site" from your office, facilitating effective triage and assessment of damage severity. This heightened accuracy allows for a greater number of claims to be resolved directly, thereby cutting down on expenses related to in-person visits. Additionally, when an on-site evaluation becomes necessary, you can guarantee that the appropriate expert is sent out from the start, further optimizing the process. This innovative approach ultimately cultivates a more effective and customer-oriented claims experience that meets the evolving needs of policyholders. As a result, both sides can enjoy a smoother interaction that builds trust and efficiency.

Media

Media

Integrations Supported

Salesforce

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Zelros

Date Founded

2016

Company Location

France

Company Website

www.zelros.com

Company Facts

Organization Name

Xactware

Date Founded

1986

Company Location

United States

Company Website

www.xactware.com/en-us/solutions/policyholder-self-serve/claimxperience/overview/

Categories and Features

AI Insurance

Not specified

Insurance Analytics

Not specified

Categories and Features

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