Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Zenarate AI Coach?
Assist individuals in enhancing their performance rather than substituting their roles with AI and machine learning. The Zenarate AI Coach platform empowers you to cultivate skilled, confident agents who achieve exceptional KPIs through conversation simulations. You have the option to submit your impactful role-plays in various formats or utilize our provided role-play template. Our dedicated and enthusiastic professionals prioritize our customers every single day, genuinely embodying this commitment! Clients consistently recognize our effectiveness in facilitating light workloads, rapid deployment, and immediate returns on investment. Ensure new hire agents are well-prepared before their initial interactions with prospects or clients, bridging any skill gaps and supporting seasoned agents during their calls. Additionally, you can assign tailored stories to meet the specific requirements of both individuals and teams, enhancing overall performance. This comprehensive approach ensures that each agent is equipped with the tools they need to excel.
What is MaestroQA?
Our quality assurance software for customer service empowers managers to train their agents for exceptional customer interactions. With the rise in customer interactions, diverse communication channels, and increasing customer demands, the landscape has become more complex. A closer look shows that overseeing support teams is now more challenging than ever before. To address this, we created Maestro to help managers improve their teams' effectiveness. We invite you to read client testimonials or sign up for a trial to experience the benefits firsthand. While spreadsheets once sufficed for managing support teams, today’s environment requires a robust omnichannel quality platform to help agents meet escalating customer expectations. The intricacies brought on by fierce competition and instant communication have made support more complicated and team management more demanding. Relying solely on spreadsheets for quality management often results in outdated feedback for agents, insufficient reporting, and a lackluster coaching experience. With the right tool at their disposal, managers can offer agents real-time feedback, comprehensive performance insights, and focused coaching to drive improvement. This proactive approach not only helps in meeting customer expectations but also consistently surpasses them, ensuring a superior customer service experience. As the industry continues to evolve, staying ahead requires adapting to new tools that support these dynamic needs.
Integrations Supported
Aircall
Amazon Connect
Blotout
Freshdesk
Guru
Helpshift
Indent
Intercom
Kustomer
Meltano
Integrations Supported
Aircall
Amazon Connect
Blotout
Freshdesk
Guru
Helpshift
Indent
Intercom
Kustomer
Meltano
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$19 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zenarate
Date Founded
2016
Company Location
United States
Company Website
www.zenarate.com/zenarate-ai-coach/
Company Facts
Organization Name
MaestroQA
Date Founded
2013
Company Location
United States
Company Website
www.maestroqa.com
Categories and Features
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management