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What is Zendesk Explore?

Zendesk Explore equips businesses with the analytical tools required to evaluate and improve the customer experience comprehensively. By harnessing data, companies can design a superior customer journey, and Zendesk Explore facilitates access to vital insights that deepen their understanding of both clientele and business operations. As customer support often spans various channels like email, chat, phone, and social media, it becomes crucial to employ an adaptable analytics solution capable of navigating these varied platforms. Explore adeptly consolidates data from all sources, enabling businesses to track customer interactions with their brand while ensuring consistency in the analysis. The platform includes pre-built dashboards and analytical tools that provide teams of any size with the key metrics necessary to achieve their objectives. You can analyze team effectiveness, review operational data, or extract valuable insights into customer interactions, guaranteeing that every detail is considered. Additionally, Explore offers customized dashboards tailored to meet specific requirements, enabling organizations to maintain a competitive edge in the marketplace. This focus on adaptability and comprehensive analysis ensures that businesses can continuously refine their strategies and enhance customer satisfaction.

What is Milestone Analytics?

Change cannot occur without measurement, and Milestone Analytics provides the tools necessary to refine your marketing strategy and investments effectively. By monitoring your digital marketing initiatives across multiple platforms—such as your website, mobile applications, social media, and paid advertising—you can uncover critical insights. Additionally, you have the ability to evaluate performance across different locations and blend in external data like brand reports. Milestone Analytics serves as a centralized resource for assessing digital marketing performance, making it an indispensable asset for any organization. It streamlines the often complex landscape of digital marketing analytics. With Milestone Analytics, you gain more than just website statistics; you access essential KPIs, insights into channel distribution, social media effectiveness, marketing campaigns, customer reviews, and much more. All your marketing data is conveniently compiled and displayed in attractive, easy-to-read charts. This unified view of performance encompasses all your marketing channels while integrating data from your website and various distribution platforms, ultimately leading to more strategic decision-making. Moreover, the platform’s user-friendly features ensure that even those less familiar with data analysis can leverage its capabilities.

Media

Media

Integrations Supported

Axon Fusus
BriefCam
Campaign Monitor
Facebook
FlytBase
Genea Submeter Billing
Google
Google Analytics
Google Search Console
Okta
Quantum VS-NVR Series
StarWind HyperConverged Appliance Video
VideoWatch
VisitorWatch
X (Twitter)
Zendesk Chat
Zendesk Connect
Zendesk Gather
Zendesk Guide
icetana

Integrations Supported

Axon Fusus
BriefCam
Campaign Monitor
Facebook
FlytBase
Genea Submeter Billing
Google
Google Analytics
Google Search Console
Okta
Quantum VS-NVR Series
StarWind HyperConverged Appliance Video
VideoWatch
VisitorWatch
X (Twitter)
Zendesk Chat
Zendesk Connect
Zendesk Gather
Zendesk Guide
icetana

API Availability

Has API

API Availability

Has API

Pricing Information

$9 per agent per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zendesk

Date Founded

2007

Company Location

United States

Company Website

www.zendesk.com/explore/

Company Facts

Organization Name

MileStone

Date Founded

1998

Company Location

United States

Company Website

www.milestoneinternet.com/products/analytics

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

Categories and Features

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

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