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What is Zendesk Gather?
Zendesk Gather provides a platform for customers to interact and collaborate within a community forum. Oftentimes, customers seek a space for casual conversation that doesn’t necessarily require your active participation. It’s important to remember that your customers frequently engage with your products, and their feedback can offer invaluable insights. By creating an environment conducive to open knowledge sharing, you ensure they feel empowered to communicate while still being available to assist when necessary. Zendesk Gather excels as community forum software that nurtures this connection, allowing customers to collaborate alongside your business. With Gather, your customers can discover dependable support not just from your team, but also from each other. It’s crucial to foster a supportive atmosphere where they can count on one another for advice. Motivate your customers to share ideas, offer feedback, and exchange their personal strategies and tips. When complex issues arise, your agents can step in to guide discussions toward constructive resolutions that benefit everyone involved. This collaborative approach ultimately cultivates a strong sense of community, enhancing the bond between your customers and your brand, and encouraging ongoing interaction and loyalty.
What is Google Groups?
Google Groups, a service provided by Google, is designed to enable discussions among individuals with common interests. Moreover, this platform offers a seamless way to access Usenet newsgroups through a single, consolidated interface.
Equipped with a variety of features, Google Groups proves to be an invaluable tool for enhancing communication and collaboration:
Its email list feature allows members to communicate via a single email address, which streamlines the process of keeping all participants updated, including those who may not regularly use Google Groups. Users can also initiate and participate in discussions through the web forum, which fosters a structured environment for sharing files and images. The Q&A forum, similar to the web forum, is specifically tailored for questions and answers, making it a prime location for seeking expert guidance or sharing valuable insights. Additionally, the collaborative inbox feature enables the delegation of conversations to specific members, thereby improving tracking and accountability within group discussions. In summary, Google Groups serves as a multifunctional platform that significantly enhances interaction and information dissemination among its users, making it an essential tool for communities and teams.
Media
No images available
Integrations Supported
Campaign Monitor
Cleary
Gmail
Google Takeout
Indent
Latenode
Mailchimp
Okta
Quaeris
Relay
Integrations Supported
Campaign Monitor
Cleary
Gmail
Google Takeout
Indent
Latenode
Mailchimp
Okta
Quaeris
Relay
API Availability
Has API
API Availability
Has API
Pricing Information
$9 per agent per month
Free Trial Offered?
Free Version
Pricing Information
Free
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zendesk
Date Founded
2007
Company Location
United States
Company Website
www.zendesk.com/gather/
Company Facts
Organization Name
Date Founded
1998
Company Location
United States
Company Website
groups.google.com
Categories and Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management