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What is Zendesk Gather?
Zendesk Gather provides a platform for customers to interact and collaborate within a community forum. Oftentimes, customers seek a space for casual conversation that doesn’t necessarily require your active participation. It’s important to remember that your customers frequently engage with your products, and their feedback can offer invaluable insights. By creating an environment conducive to open knowledge sharing, you ensure they feel empowered to communicate while still being available to assist when necessary. Zendesk Gather excels as community forum software that nurtures this connection, allowing customers to collaborate alongside your business. With Gather, your customers can discover dependable support not just from your team, but also from each other. It’s crucial to foster a supportive atmosphere where they can count on one another for advice. Motivate your customers to share ideas, offer feedback, and exchange their personal strategies and tips. When complex issues arise, your agents can step in to guide discussions toward constructive resolutions that benefit everyone involved. This collaborative approach ultimately cultivates a strong sense of community, enhancing the bond between your customers and your brand, and encouraging ongoing interaction and loyalty.
What is Superwave?
Superwave enhances communication, enriches content, and strengthens bonds among members, ensuring they stay engaged and return for further interactions.
Easily incorporate and organize your content to facilitate exploration, stimulate discussions, and generate meaningful insights.
Foster a sense of community among your members by establishing dedicated channels that promote vibrant conversations.
Enable your members to choose their preferences with precise, timely notifications that keep them updated on relevant topics.
Obtain a comprehensive understanding of your community's dynamics and react appropriately using the Mission Control feature.
Leverage the command bar for quick navigation and prompt actions within your community.
Stay up-to-date on emerging issues in your community in real-time, allowing for swift responses and resolutions.
Equipped with these powerful tools, your community is set to thrive and adapt, continually growing and evolving to meet its members' needs.
With a collaborative atmosphere and active participation, your community can achieve greater heights and foster lasting relationships among its members.
Integrations Supported
Campaign Monitor
Mailchimp
Okta
Quaeris
Slack
Sunshine Conversations
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
Integrations Supported
Campaign Monitor
Mailchimp
Okta
Quaeris
Slack
Sunshine Conversations
Zapier
Zendesk
Zendesk Chat
Zendesk Connect
API Availability
Has API
API Availability
Has API
Pricing Information
$9 per agent per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zendesk
Date Founded
2007
Company Location
United States
Company Website
www.zendesk.com/gather/
Company Facts
Organization Name
Hopin
Date Founded
2019
Company Location
United Kingdom
Company Website
www.superwave.com
Categories and Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label