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What is Zephyr Scale?

Boost the speed and quality of your software delivery by utilizing integrated test management and automation in Jira, powered by HaloAI. Leverage features like cross-project hierarchical test libraries, customizable parameters, shared test steps, and virtually limitless storage capacity. Additionally, you can tap into 70 diverse cross-project reports, detailed change tracking, and test case versioning, ensuring comprehensive traceability throughout the testing process. Enjoy the benefits of AI-driven no-code test automation, intelligent test step suggestions, record-and-playback capabilities, behavior-driven development (BDD), and seamless CI/CD integrations. As software release cycles become increasingly rapid and complex, adopting a strategic approach to test case design becomes crucial. By employing test modularization in Zephyr Scale, you can significantly reduce redundancy and enhance the reusability of extensive test case libraries. Streamline your manual test automation processes with SmartBear HaloAI, as Zephyr Scale provides thorough visibility throughout your entire test management workflow, all integrated smoothly within Jira. Users can easily create and associate test cases with user stories, enabling them to initiate test executions directly from the issue screen for a more efficient workflow. This cohesive methodology not only simplifies the testing process but also promotes collaboration across teams, ultimately resulting in superior software releases. With these innovations in place, organizations can expect a transformational impact on their overall development efficiency.

What is HaloCRM?

HaloCRM is an all-in-one customer service platform tailored for teams aiming to enhance their effectiveness in managing customer interactions. This versatile solution enables teams to oversee conversations across various channels, including Twitter, Facebook, Facebook Messenger, SMS, email, chat, and phone, ensuring that no customer inquiry goes unanswered, which ultimately boosts customer satisfaction through expanded communication options. With HaloCRM, support can be delivered through multiple mediums, including email, text, voice, and chat, allowing for flexibility in addressing customer needs. For larger customer service teams with intricate workflows, HaloCRM offers robust capabilities to manage complex processes through its intuitive drag-and-drop configuration and pre-built workflows. By utilizing HaloCRM, organizations can streamline customer prioritization and maintain a cohesive help desk, complete with integrated customer context for improved tracking of conversations and interactions. With such comprehensive features, teams can adapt to the ever-evolving demands of customer service while ensuring a seamless experience for their clientele.

Media

Media

Integrations Supported

Jira
Active Directory
Facebook
Facebook Ads
Facebook Messenger
Forethought
Freshdesk
Google
Meta Ads
Microsoft Dynamics 365 Business Central
Microsoft System Center Operations Manager (SCOM)
OpenAI
PagerDuty
Prometheus
Salesforce
Shopify
Trustpilot
Twilio
WordPress
Zephyr Enterprise

Integrations Supported

Jira
Active Directory
Facebook
Facebook Ads
Facebook Messenger
Forethought
Freshdesk
Google
Meta Ads
Microsoft Dynamics 365 Business Central
Microsoft System Center Operations Manager (SCOM)
OpenAI
PagerDuty
Prometheus
Salesforce
Shopify
Trustpilot
Twilio
WordPress
Zephyr Enterprise

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per month
Free Trial Offered?
Free Version

Pricing Information

£59 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SmartBear

Date Founded

2003

Company Location

United States

Company Website

smartbear.com/test-management/zephyr-scale/

Company Facts

Organization Name

HaloCRM

Company Location

United Kingdom

Company Website

halocrm.io

Categories and Features

Automated Testing

Hierarchical View
Move & Copy
Parameterized Testing
Requirements-Based Testing
Security Testing
Supports Parallel Execution
Test Script Reviews
Unicode Compliance

Software Testing

Automated Testing
Black-Box Testing
Dynamic Testing
Issue Tracking
Manual Testing
Quality Assurance Planning
Reporting / Analytics
Static Testing
Test Case Management
Variable Testing Methods
White-Box Testing

Test Management

Automation Integration
Collaboration Tools
Pass/Fail Results Tabulation
Reporting / Analytics
Requirements Management
Test Scheduling
Test Tracking
Time/Budget Tracking

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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