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What is Zest?

Zest for Enterprise guarantees that your organization's data is easily accessible, minimizes the time lost in switching between different applications, and eliminates information silos. Our cutting-edge technology empowers knowledge workers to obtain the essential resources needed to complete their daily tasks without the hassle of navigating multiple platforms. By unifying various internal knowledge repositories, we prevent the exasperating cycle of searching for information endlessly. Consequently, knowledge workers can now allocate an additional 20% of their day to productive work instead of merely hunting for data. With Zest AI, you can optimize your workflow by efficiently matching and delivering the files you require while you carry out your tasks. Just integrate your information sources to create a cohesive, intelligent search bar that grants effortless access to all your documents. This streamlined method not only boosts efficiency but also promotes a more collaborative work atmosphere, enhancing overall team synergy. Furthermore, our solution adapts to your organization's unique needs, ensuring that every user can find exactly what they need when they need it.

What is SearchUnify?

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAGâ„¢ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPTâ„¢ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

Media

Media

Integrations Supported

Confluence
Dropbox
GitHub
Google Drive
Microsoft Azure
Microsoft SharePoint
Microsoft Teams
Salesforce
Slack
Zendesk
Google Chrome
Microsoft Editor

Integrations Supported

Confluence
Dropbox
GitHub
Google Drive
Microsoft Azure
Microsoft SharePoint
Microsoft Teams
Salesforce
Slack
Zendesk
Aha!
Appinium
Guru
Higher Logic Vanilla
Joomla!
KnowledgeOwl
Salesforce Agentforce
Vimeo

API Availability

Has API

API Availability

Pricing Information

$9 per user per month

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zest

Date Founded

2018

Company Location

Israel

Company Website

zest.is/

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Categories and Features

Enterprise Search

Not specified

Unified Workspaces

Not specified

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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