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What is Zighra?

Seamlessly onboard users into your system while ensuring continuous protection and allowing access without the need for passwords. Our advanced AI models are engineered to evolve at a speed that is ten times faster than traditional algorithms. We proudly present the world’s first FIDO-certified behavioral authentication technology that functions entirely on the device, enhancing security without reliance on external systems. Each customer possesses unique characteristics, and Zighra excels at capturing and reflecting this individuality. Utilizing its patented technology, Zighra delivers real-time behavioral analytics alongside strong security protocols that constantly confirm user identity without disrupting the user journey. With Zighra, you can accurately determine the exact moments of customer engagement with remarkable precision. The solution offers various deployment options, whether on-premise, in the cloud, or directly on the device, catering to user preferences. To verify users, a designated action is required, such as holding the phone and swiping, effectively differentiating human users from bots trying to gain access. This harmonious integration of user experience and security guarantees that customer interactions are consistently smooth and reliable, thus enhancing overall satisfaction. Moreover, Zighra’s technology not only boosts security but also fosters a sense of trust between users and the system, reinforcing the importance of personalization in digital interactions.

What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zighra

Date Founded

2009

Company Location

Canada

Company Website

zighra.com

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

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