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What is Zinc?

The Zinc platform is a sophisticated and scalable solution designed to manage resilience and incidents across various buildings and asset operations, seamlessly uniting numerous functions like incident management, mass notifications, compliance, patrol activities, health and safety, threat intelligence, data analysis, task management, and administrative tasks into a single, cloud-based interface that enables teams to react swiftly and proactively with real-time insights. It boasts customizable workflows, automated communications, and an intuitive design, all while delivering a comprehensive, real-time overview of operations that helps reduce risks and promote safety. By consolidating the reporting and management of incidents, evidence, investigations, daily tasks, audits, checks, inspections, and patrol tracking, Zinc guarantees that users can maintain mobile access even when offline. Additionally, it enhances health and safety oversight by providing clear visibility into potential hazards and compliance requirements, while its threat intelligence features aid in developing risk profiles tailored to specific locations, thus allowing organizations to anticipate and mitigate potential threats effectively. Consequently, teams are empowered to uphold safety standards and respond promptly to emerging incidents, ensuring a safer environment for everyone involved. This holistic approach not only increases operational efficiency but also fosters a culture of safety and preparedness within organizations.

What is ServiceMax Zinc?

ServiceMax Zinc serves as an innovative collaboration platform that enhances the capabilities of field service teams through real-time communication and expert support. Seamlessly integrating with ServiceMax's suite of products, it equips technicians with essential tools such as video communication, live annotations, and AI-powered task management. By automating repetitive tasks and facilitating the instant sharing of vital information, Zinc optimizes service operations and ensures that teams are consistently synchronized on all service requests. With a commitment to minimizing repair times and boosting team collaboration, Zinc plays a crucial role in helping organizations elevate customer satisfaction and enhance the efficiency of field services. Additionally, its user-friendly interface promotes better engagement among team members, ultimately leading to improved overall performance.

Media

Media

Integrations Supported

Adobe Acrobat Reader
Amazon Web Services (AWS)
Android
Apple iOS
ArcGIS
Cloudvue
Google
NicheRMS365
OWASP Threat Dragon
Sensormatic IQ

Integrations Supported

Box
Citrix Workspace
Desktop.com
Egnyte
Google Drive
Greenhouse
HiBob
Indent
Microsoft OneDrive
Rambox

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Zinc

Date Founded

2004

Company Location

United Kingdom

Company Website

www.zinc.systems/platform/

Company Facts

Organization Name

PTC

Date Founded

1985

Company Location

United States

Company Website

www.ptc.com/en/products/servicemax/zinc

Categories and Features

Incident Management

Not specified

Categories and Features

Collaboration

Calendar Management
Chat / Messaging
Real Time Editing
Video Conferencing

Push-To-Talk (PTT)

Not specified

Remote Video Support

Not specified

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