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What is Zoho FSM?

Zoho FSM serves as a comprehensive field service management solution tailored for service-oriented businesses, manufacturers, and contractors alike. By streamlining daily operations, it enhances productivity in the field while organizing back-end processes effectively. With its advanced work order management capabilities, Zoho FSM efficiently processes service requests and simplifies the tasks of generating cost estimates and work orders. The Dispatch Console allows users to select and schedule the optimal resource using tools like Gantt charts, map views, and real-time location tracking. Additionally, it equips businesses with the ability to manage large and varied teams through robust workforce management features and individualized user profiles. Field agents can utilize the Zoho FSM mobile app, compatible with both Android and iOS, to record timesheets, exchange notes and images, compile service reports, and handle follow-up tasks seamlessly. Branded invoice generation is a key feature in both the web and mobile applications, supported by the Zoho Finance Suite, which accommodates multiple currencies, region-specific tax regulations, and online payment processing options. Zoho FSM's adaptability makes it suitable for a wide range of industries, and it boasts integration capabilities with Zoho CRM and Zoho Inventory for efficient sales and stock management. Furthermore, it supports REST APIs for seamless third-party integrations, enhancing its versatility even more. This holistic approach ensures that businesses can tailor the platform to meet their specific needs and operational demands.

What is Zoho Assist?

Zoho Assist serves as a comprehensive remote access solution, enabling users to connect to and manage devices from a distance. In just a few minutes, you can oversee your international assets through a web-based support session. Operating entirely in the cloud, Zoho Assist allows you to establish remote access without needing to be physically present, giving you the ability to monitor computers, laptops, phones, and servers from virtually any location. Moreover, it is compatible with all major firewalls and effortlessly navigates proxy servers. With industry-standard SSL and 256-bit AES data encryption, Zoho Assist ensures robust protection against phishing and other cyber threats. This makes it an ideal choice for both individuals and businesses seeking reliable technical support. By choosing Zoho Assist, you gain peace of mind knowing your data is safeguarded while you manage your remote resources effectively.

Media

Media

Integrations Supported

Zoho CRM
Zoho Desk
Bigin by Zoho CRM
WhatsApp
Zapier
Zoho Flow

Integrations Supported

Zoho CRM
Zoho Desk
AgencyPlatform
Freshdesk
Google Workspace
Jira
Jira Service Management
Jira Work Management
ManageEngine ServiceDesk Plus
Pipedrive
QFloors
ServiceNow
Slack
Spiceworks Network Monitor
Zendesk
Zoho Directory

API Availability

Has API

API Availability

Has API

Pricing Information

$30 per month
Appointment-based pricing.
Free, Standard and Professional and Premium editions available.
Free Version
Free Trial Offered?

Pricing Information

$10.00/month/user
Offers flexible pricing model. Volume discounts are also available.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/fsm/

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/assist/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Co-Browsing

Not specified

Customer Service

Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Live Chat
Remote Access
Remote Support
Screen Sharing
Video Chat

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Secure Remote Access

Not specified

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