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What is Zoho FSM?

Zoho FSM serves as a comprehensive field service management solution tailored for service-oriented businesses, manufacturers, and contractors alike. By streamlining daily operations, it enhances productivity in the field while organizing back-end processes effectively. With its advanced work order management capabilities, Zoho FSM efficiently processes service requests and simplifies the tasks of generating cost estimates and work orders. The Dispatch Console allows users to select and schedule the optimal resource using tools like Gantt charts, map views, and real-time location tracking. Additionally, it equips businesses with the ability to manage large and varied teams through robust workforce management features and individualized user profiles. Field agents can utilize the Zoho FSM mobile app, compatible with both Android and iOS, to record timesheets, exchange notes and images, compile service reports, and handle follow-up tasks seamlessly. Branded invoice generation is a key feature in both the web and mobile applications, supported by the Zoho Finance Suite, which accommodates multiple currencies, region-specific tax regulations, and online payment processing options. Zoho FSM's adaptability makes it suitable for a wide range of industries, and it boasts integration capabilities with Zoho CRM and Zoho Inventory for efficient sales and stock management. Furthermore, it supports REST APIs for seamless third-party integrations, enhancing its versatility even more. This holistic approach ensures that businesses can tailor the platform to meet their specific needs and operational demands.

What is Zoho Connect?

Zoho Connect streamlines your workflow while automating various operational tasks. This cloud-based tool for project management caters to businesses of all sizes, enhancing communication speed and fostering improved collaboration among teams. With its robust and scalable features, Zoho Connect enables the establishment of an enterprise social network where employees can seamlessly collaborate on projects. Users can engage in real-time discussions, exchange ideas, develop applications, reach out to fellow members, expand their knowledge base, and efficiently manage their work plans. Furthermore, its user-friendly interface ensures that teams can adapt quickly and maximize productivity in their collaborative efforts.

Media

Media

Integrations Supported

Zapier
Zoho Flow
WhatsApp
Zoho Books
Zoho CRM
Zoho Invoice

Integrations Supported

Zapier
Zoho Flow
Asana
Box
Constant Contact Lead Gen & CRM
GitHub
Google Calendar
Lucidchart
Slack
SurveyMethods
Visual Visitor
Workato
Zoho Directory
Zoho Projects
Zoho RPA
Zoho Writer

API Availability

Has API

API Availability

Pricing Information

$30 per month
Appointment-based pricing.
Free, Standard and Professional and Premium editions available.
Free Version
Free Trial Offered?

Pricing Information

$1/user/month
Internal network:
Enterprise plan: $1 per user/month | $10 per user/year
Ultimate plan: $3 per user/month | $30 per user/year

External network:
Enterprise plan (Unlimited users): $115 per month | $1150 per year
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/fsm/

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/connect/

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Scheduling
Service History Tracking
Time Clock
Work Order Management

Tradesman Job Management

Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking

Categories and Features

Collaboration

Calendar Management
Chat / Messaging
Real Time Editing
Task Management
Video Conferencing

Community

Content Moderation
Discussions / Forums
Event Management
Group Management
Member Directory
Membership Management

Intranet

Activity / News Feed
Calendar Management
Content Management
Discussions / Forums
Employee Directory
Knowledge Management
Policy Management
Search

Knowledge Management

Decision Tree
Knowledge Base Management

Productivity

Collaboration
File Sharing
Task Management
Team Chat

Social Networking

Activity / News Feed
Blogs
Data Security
Event Management
Group Management
Media Library
Privacy Options
Real-time Chat
Social Media Integration
Social Media Tagging
User Profiles

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