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What is Zoho Lens?

Augmented Reality is revolutionizing interactive remote assistance by allowing you to troubleshoot a wide range of equipment, from industrial machines to servers, directly from your desk. By accessing a user's smartphone camera at a remote location, you can view a live high-definition video feed, enabling you to provide guidance without the need for physical presence. The incorporation of AR annotations allows both you and your client to add virtual insights on top of the live footage, enhancing clarity and understanding. With various annotation tools at your disposal, you can draw and write directly on the screen, facilitating better communication. Additionally, VoIP and text chat features significantly improve the assistance experience, making it more seamless. Capturing snapshots of the video feed allows you to document significant issues or reassess them later. The ability to freeze the video stream further enables a detailed discussion of complex technical matters, fostering a deeper understanding of the problem at hand. This innovative approach is not just a trend; it is fundamentally changing how technical support is provided and experienced. As more industries adopt this technology, the potential for remote assistance will only continue to grow.

What is EV Reach?

Go beyond simply responding to incidents by taking initiative to prevent them, all while ensuring that the end user experiences no disruption. With the Reach process automation and remote support access technologies from EV, support agents will be equipped with a comprehensive and in-depth view of all IT services, from infrastructure to endpoints, which will empower them to resolve issues proactively before they can impact business operations. Provide your users with a highly secure and reliable remote access solution. Our state-of-the-art remote desktop technology ensures immediate access for users and systems, no matter where they are situated. Furthermore, you can effectively oversee screen activity and the health status of multiple machines through our multi-machine screen monitoring tool. We support a wide array of platforms and system types via various access protocols, including Citrix and Microsoft Terminal Services user sessions. Our efficient system management works quietly in the background, enabling you to assist users seamlessly without causing interruptions, ultimately boosting overall productivity. By implementing this proactive strategy, you not only reduce the risk of potential issues but also cultivate a more streamlined and effective IT environment, setting the stage for ongoing innovation and improvement.

Media

Media

Integrations Supported

Truto
Zoho Directory

Integrations Supported

Active Directory
Citrix Analytics
Windows Terminal

API Availability

API Availability

Pricing Information

$15 per month
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/lens/

Company Facts

Organization Name

EasyVista

Company Location

United States

Company Website

www.easyvista.com/products/reach-end-to-end-service

Categories and Features

Augmented Reality

Not specified

Remote Support

Not specified

Remote Video Support

Not specified

Categories and Features

Remote Support

Not specified

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