Ratings and Reviews 1 Rating

Total
ease
features
design
support

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Zoho Assist Reviews & Ratings
    36 Ratings
    Company Website
  • SafetyCulture Reviews & Ratings
    340 Ratings
    Company Website
  • ISL Light Remote Desktop Reviews & Ratings
    1,399 Ratings
    Company Website
  • Syncro Reviews & Ratings
    408 Ratings
    Company Website
  • FixMe.IT Reviews & Ratings
    636 Ratings
    Company Website
  • Pulseway Reviews & Ratings
    459 Ratings
    Company Website
  • Atera Reviews & Ratings
    2,852 Ratings
    Company Website
  • NinjaOne Reviews & Ratings
    2,427 Ratings
    Company Website
  • Replit Reviews & Ratings
    6,075 Ratings
  • Nasdaq Boardvantage Reviews & Ratings
    224 Ratings
    Company Website

What is Zoho Lens?

Augmented Reality is revolutionizing interactive remote assistance by allowing you to troubleshoot a wide range of equipment, from industrial machines to servers, directly from your desk. By accessing a user's smartphone camera at a remote location, you can view a live high-definition video feed, enabling you to provide guidance without the need for physical presence. The incorporation of AR annotations allows both you and your client to add virtual insights on top of the live footage, enhancing clarity and understanding. With various annotation tools at your disposal, you can draw and write directly on the screen, facilitating better communication. Additionally, VoIP and text chat features significantly improve the assistance experience, making it more seamless. Capturing snapshots of the video feed allows you to document significant issues or reassess them later. The ability to freeze the video stream further enables a detailed discussion of complex technical matters, fostering a deeper understanding of the problem at hand. This innovative approach is not just a trend; it is fundamentally changing how technical support is provided and experienced. As more industries adopt this technology, the potential for remote assistance will only continue to grow.

What is RISE Remote Support?

With RISE Remote Support, you can efficiently oversee your entire support workflow within one platform, starting from the identification of the issue to archiving the collaboratively crafted solution in the knowledge database. This methodology guarantees that all stakeholders have access to organized, transparent, and easy-to-understand information throughout the journey. The system is designed to work with a variety of devices, including desktops, laptops, smartphones, and smart glasses, providing users with the flexibility they need. You can conveniently share an array of documents, including videos, images, PDFs, and 3D models, whether they were generated on-site or imported from other platforms, ensuring that both your team and clients have the exact resources needed to tackle the problem effectively. In the modern era of communication, voice messages have emerged as an essential resource, often replacing the need for lengthy typing and aiding in the swift identification and resolution of issues. Moreover, the saying "a picture is worth a thousand words" is particularly relevant when using our image editor, which allows for quick and easy enhancements and modifications to your images, leading to clearer communication. This extensive tool not only simplifies support workflows but also significantly enhances the user experience by promoting efficient collaboration and interaction among all parties involved. Overall, RISE Remote Support empowers teams to tackle challenges more effectively while fostering an environment of shared knowledge and continuous improvement.

Media

Media

Integrations Supported

Truto
Zoho Directory

Integrations Supported

Truto
Zoho Directory

API Availability

Has API

API Availability

Has API

Pricing Information

$15 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/lens/

Company Facts

Organization Name

RISE Technologies

Date Founded

2016

Company Location

Germany

Company Website

rise-rs.de/produkt/

Categories and Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Popular Alternatives

Visual Assistance Reviews & Ratings

Visual Assistance

OptimaTech Limited

Popular Alternatives

Plutomen Connect Reviews & Ratings

Plutomen Connect

Plutomen Technologies