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What is Zoho Lens?

Augmented Reality is revolutionizing interactive remote assistance by allowing you to troubleshoot a wide range of equipment, from industrial machines to servers, directly from your desk. By accessing a user's smartphone camera at a remote location, you can view a live high-definition video feed, enabling you to provide guidance without the need for physical presence. The incorporation of AR annotations allows both you and your client to add virtual insights on top of the live footage, enhancing clarity and understanding. With various annotation tools at your disposal, you can draw and write directly on the screen, facilitating better communication. Additionally, VoIP and text chat features significantly improve the assistance experience, making it more seamless. Capturing snapshots of the video feed allows you to document significant issues or reassess them later. The ability to freeze the video stream further enables a detailed discussion of complex technical matters, fostering a deeper understanding of the problem at hand. This innovative approach is not just a trend; it is fundamentally changing how technical support is provided and experienced. As more industries adopt this technology, the potential for remote assistance will only continue to grow.

What is RemoteSpark?

RemoteSpark empowers remote workers to connect with experts through secure audio and video calls, overcoming geographical barriers when faced with difficult problems. This cutting-edge platform enables specialists to view identical content alongside the employee, employing holographic tools that enrich the experience without requiring manual input. Remarkably, RemoteSpark stands out as the most bandwidth-efficient augmented reality communication solution currently available, making it ideal for regions with limited internet access, as it only needs a mere 256kbps for seamless voice, video, and 3D holographic exchanges, including IoT compatibility. Users can enjoy stable communication even when using mobile hotspots, which significantly enhances their flexibility. Additionally, RemoteSpark is built to adhere to high-security standards, ensuring that all data and communications are fully encrypted during both transmission and storage. In order to meet diverse data governance laws, it provides on-premise cloud computing options that can operate within a completely air-gapped environment, delivering security and adaptability for organizations. As such, RemoteSpark is an outstanding solution for businesses aiming to improve their remote collaboration capabilities while upholding rigorous security and performance benchmarks, ultimately fostering a more connected and efficient workforce.

Media

Media

Integrations Supported

Truto
Zoho Directory

Integrations Supported

Truto
Zoho Directory

API Availability

Has API

API Availability

Has API

Pricing Information

$15 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/lens/

Company Facts

Organization Name

Kognitiv Spark

Date Founded

2016

Company Location

Canada

Company Website

www.kognitivspark.com/remotespark/

Categories and Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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