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design 5 out of 5 stars
support 4 out of 5 stars

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What is Zoho Lens?

Augmented Reality is revolutionizing interactive remote assistance by allowing you to troubleshoot a wide range of equipment, from industrial machines to servers, directly from your desk. By accessing a user's smartphone camera at a remote location, you can view a live high-definition video feed, enabling you to provide guidance without the need for physical presence. The incorporation of AR annotations allows both you and your client to add virtual insights on top of the live footage, enhancing clarity and understanding. With various annotation tools at your disposal, you can draw and write directly on the screen, facilitating better communication. Additionally, VoIP and text chat features significantly improve the assistance experience, making it more seamless. Capturing snapshots of the video feed allows you to document significant issues or reassess them later. The ability to freeze the video stream further enables a detailed discussion of complex technical matters, fostering a deeper understanding of the problem at hand. This innovative approach is not just a trend; it is fundamentally changing how technical support is provided and experienced. As more industries adopt this technology, the potential for remote assistance will only continue to grow.

What is Virtual Assist?

Virtual Assist is a versatile video-sharing platform designed for both businesses and individuals, making it particularly beneficial for sectors such as insurance, property management, and facilities maintenance. This tool provides a dependable, secure, and private method for sharing narratives. For a quick and streamlined connection with Virtual Assist, sending an SMS stands out as the most efficient and professional approach. Our PDF generator efficiently compiles your notes and images into a well-organized report that is user-friendly. You can personalize it by adding your logo and adjusting the fields to meet your specific requirements. Additionally, our geo-location technology offers a real-time visual representation of your customers' whereabouts. All multimedia content, including videos, images, and phone calls, is systematically captured and stored in a secure central repository, ensuring easy accessibility whenever needed. This comprehensive system enhances communication and record-keeping for users, making it an invaluable asset for any professional setting.

Media

Media

Integrations Supported

Truto
Zoho Directory

Integrations Supported

Crunchwork

API Availability

API Availability

Pricing Information

$15 per month
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/lens/

Company Facts

Organization Name

Codafication

Date Founded

2015

Company Location

Australia

Company Website

www.virtualassist.io

Categories and Features

Augmented Reality

Not specified

Remote Support

Not specified

Remote Video Support

Not specified

Categories and Features

Data Collection

Not specified

Inspection

Not specified

Insurance

Not specified

Remote Support

Diagnostic Tools
Remote Control
Session Recording

Video Conferencing

Not specified

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