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What is Zoho Lens?

Augmented Reality is revolutionizing interactive remote assistance by allowing you to troubleshoot a wide range of equipment, from industrial machines to servers, directly from your desk. By accessing a user's smartphone camera at a remote location, you can view a live high-definition video feed, enabling you to provide guidance without the need for physical presence. The incorporation of AR annotations allows both you and your client to add virtual insights on top of the live footage, enhancing clarity and understanding. With various annotation tools at your disposal, you can draw and write directly on the screen, facilitating better communication. Additionally, VoIP and text chat features significantly improve the assistance experience, making it more seamless. Capturing snapshots of the video feed allows you to document significant issues or reassess them later. The ability to freeze the video stream further enables a detailed discussion of complex technical matters, fostering a deeper understanding of the problem at hand. This innovative approach is not just a trend; it is fundamentally changing how technical support is provided and experienced. As more industries adopt this technology, the potential for remote assistance will only continue to grow.

What is Vizalia?

Vizalia acts as a visual-assistance solution tailored for teams engaged in customer service, after-sales, telesales, contact centers, field service, and business process outsourcing (BPO). During a call, agents can conveniently send customers an SMS link that opens in a mobile browser, thereby removing the requirement for app installation or account creation. This feature permits agents to access the customer's camera feed for real-time troubleshooting and annotation. For telesales, agents can also share product offerings, simulations, and contract documents to enhance the customer experience during the call. One of the platform's remarkable functions is its capability to create a three-dimensional model from video footage captured on a smartphone, which allows agents to perform remote measurements effectively. Vizalia integrates smoothly with diverse telephony and customer relationship management (CRM) systems while providing a REST API for additional customization options. Its pricing model is determined by the annual volume of visual sessions, accommodating an unlimited number of users. In addition, this software-as-a-service (SaaS) platform is ISO 27001 certified and securely hosted in France, ensuring adherence to international data protection regulations. Ultimately, Vizalia revolutionizes customer interactions by leveraging cutting-edge visual technology to deliver a more interactive and efficient service experience. With its innovative features, it positions itself as an essential tool for businesses looking to improve customer engagement.

Media

Media

No images available

Integrations Supported

Truto
Zoho Directory

Integrations Supported

Aircall

API Availability

API Availability

Has API

Pricing Information

$15 per month
Free Version

Pricing Information

Vizalia charges for an annual volume of visual sessions, paid in advance. Per-session rates decrease at higher volumes, and users are unlimited. The agreement runs for three years, with annual prepayment and an option to exit after the first year with three months' notice. The session volume committed for the first year remains the commitment throughout the term.

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/lens/

Company Facts

Organization Name

Vizalia

Date Founded

2016

Company Location

France

Company Website

vizalia.ai

Categories and Features

Augmented Reality

Not specified

Remote Support

Not specified

Remote Video Support

Not specified

Categories and Features

Remote Video Support

Not specified

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