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What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations. Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction. With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey. Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

What is Athena AI?

Athena AI is a comprehensive, conversational AI chatbot platform that empowers businesses to create, customize, and deploy AI assistants across multiple messaging channels and websites from a single, easy-to-use dashboard. Utilizing advanced large language models like GPT-4, Athena AI automates tasks such as customer support, lead generation, appointment scheduling, and more, all without requiring programming expertise. Users can tailor their AI assistant’s language, tone, and knowledge base by adding or importing information from files and URLs, ensuring 100% accurate responses aligned with their brand voice. The platform’s unified inbox consolidates communications from all channels, making it simple to monitor, respond, and import customer data into CRMs. Athena AI supports continuous learning through user feedback and allows retraining of the AI model to improve performance over time. Trigger-word notifications alert teams to critical conversations needing human intervention. The solution offers a customizable widget for businesses not using messengers, broadening deployment options. Flexible subscription plans cater to startups, small businesses, and large enterprises, all with personalized onboarding by AI experts. Trusted by over 100 companies globally, Athena AI helps businesses scale customer interactions while maintaining quality and responsiveness. Ultimately, Athena AI streamlines conversational automation, improving customer satisfaction and driving business growth.

Media

Media

No images available

Integrations Supported

Instagram
Telegram
WhatsApp
Campaign Monitor
CoreCommerce
HubSpot Customer Platform
MyClassboard
Pinnacle Cart
Shopify
Sitefinity
Vendio
Weebly
Yola
Zendesk
Zoho Assist
Zoho Bookings
Zoho Directory
Zoho Flow
Zoho Payroll
Zoho Survey

Integrations Supported

Instagram
Telegram
WhatsApp
Campaign Monitor
CoreCommerce
HubSpot Customer Platform
MyClassboard
Pinnacle Cart
Shopify
Sitefinity
Vendio
Weebly
Yola
Zendesk
Zoho Assist
Zoho Bookings
Zoho Directory
Zoho Flow
Zoho Payroll
Zoho Survey

API Availability

Has API

API Availability

Has API

Pricing Information

$0/month
Free Trial Offered?
Free Version

Pricing Information

$99/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/salesiq/

Company Facts

Organization Name

Athena AI

Date Founded

2023

Company Website

athenachat.ai

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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