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What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations. Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction. With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey. Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

What is Freshmarketer?

Elevate your communication approach by utilizing powerful marketing automation tools that empower you to send customized messages at the most critical times, resulting in a remarkable tenfold boost in lead conversion rates with Freshmarketer. Not only can you convert a larger number of site visitors into valuable leads, but you can also enhance your website's conversion rate by more than 40%. Foster engagement with your audience by drawing in visitors, sparking meaningful conversations, gathering behavioral insights, and turning your site into a dynamic lead generation hub. Experiment with different methods to improve visitor experiences, ensuring your site is optimized for superior conversion results. Leverage chatbots to engage with incoming visitors and seamlessly transform them into leads. By understanding customer intent, you can create compelling marketing campaigns that yield impressive outcomes. Develop a well-rounded view of each customer by tracking their interactions and categorizing them according to their unique interests. Identify leads with high potential while gaining a deeper understanding of their level of engagement and activities, which can greatly enhance your overall marketing initiatives. Through the application of these strategies, you can guarantee that your marketing efforts are not only personalized and data-driven but also strategically aligned for greater success in the competitive landscape. Furthermore, continuous analysis and adaptation will ensure that you stay ahead of market trends and customer preferences.

Media

Media

Integrations Supported

Blogger
Campaign Monitor
Clearbit
DNN (DotNetNuke)
Haptik
Magento
Mixpanel
MyClassboard
Optimizely One
Pinnacle Cart
Squarespace
Strikingly
Telegram
Unbounce
WhatCounts
Woopra
Zoho Bookings
Zoho CRM Plus
Zoho Flow
Zoho RPA

Integrations Supported

Blogger
Campaign Monitor
Clearbit
DNN (DotNetNuke)
Haptik
Magento
Mixpanel
MyClassboard
Optimizely One
Pinnacle Cart
Squarespace
Strikingly
Telegram
Unbounce
WhatCounts
Woopra
Zoho Bookings
Zoho CRM Plus
Zoho Flow
Zoho RPA

API Availability

Has API

API Availability

Has API

Pricing Information

$0/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/salesiq/

Company Facts

Organization Name

Freshworks

Date Founded

2010

Company Location

India

Company Website

www.freshworks.com/crm/marketing/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Categories and Features

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

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