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What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations. Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction. With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey. Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

What is Salesforce Engage?

Maintain precise communication with a range of marketing-approved templates and nurturing tracks tailored for success. Stay informed on trends that facilitate quicker deal closures and leverage interactive dashboards that enable representatives to monitor and assess their campaign effectiveness. Effortlessly dispatch personalized emails using your chosen email platform, while automatically recording all interactions in Pardot and Salesforce for thorough tracking. Obtain valuable insights into every engagement to refine your sales tactics and observe prospect interactions in real time, helping you identify the best moments to reach out. Operate your business from anywhere, whether at your desk or on the move, ensuring timely responses during critical engagement periods. Moreover, you can conveniently add leads to nurturing campaigns directly from your mobile device, guaranteeing that no potential opportunity is overlooked. This remarkable degree of adaptability and quick action can greatly enhance your sales results, leading to more successful outcomes overall. By implementing these strategies, you can cultivate stronger relationships with prospects and ultimately drive higher conversion rates.

Media

Media

Integrations Supported

Salesforce
ActiveCampaign
Clearbit
Google Analytics
Haptik
Lyftrondata
Mad Mimi
OpenCart
Sitefinity
Strikingly
Unbounce
Volusion
Wix
WooCommerce
Zoho Campaigns
Zoho Directory
Zoho Mail
Zoho Sites
Zoho Survey
iContact

Integrations Supported

Salesforce
ActiveCampaign
Clearbit
Google Analytics
Haptik
Lyftrondata
Mad Mimi
OpenCart
Sitefinity
Strikingly
Unbounce
Volusion
Wix
WooCommerce
Zoho Campaigns
Zoho Directory
Zoho Mail
Zoho Sites
Zoho Survey
iContact

API Availability

Has API

API Availability

Has API

Pricing Information

$0/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/salesiq/

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.pardot.com/solutions/salesforce-engage/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Categories and Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Email Tracking

A/B Testing
Audience Segmentation
Campaign Management
Event-Based Notifications
Location Tracking
Team Management

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

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