Zoho Survey Reviews & Ratings

Zoho Survey

4.5 out of 5 stars
Sogolytics Reviews & Ratings

Sogolytics

4.7 out of 5 stars
Company Website for Sogolytics

Ratings and Reviews 19 Ratings

Total 4.5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 4.5 out of 5 stars

Ratings and Reviews 869 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

What is Zoho Survey?

Zoho Survey is a versatile cloud-based platform that streamlines the process of creating surveys and questionnaires. It offers an extensive library of over 300 templates, 25 different question types, and a user-friendly drag-and-drop interface, making it ideal for businesses of any scale that aim to enhance their data collection and management of experiences. You can enrich your surveys by utilizing features such as skip logic, piping, scoring options, multilingual capabilities, and white-labeling to align with your brand identity. Surveys can be easily distributed through various channels, including email, social media, QR codes, and offline methods, ensuring broad reach and accessibility. The robust reporting functionalities, such as cross-tab analysis and sentiment insights, empower you to convert gathered feedback into practical strategies. Seamlessly integrating with Zoho apps, Salesforce, PowerBI, Zapier, and other platforms, Zoho Survey also includes Survey Panels to help you engage with targeted demographics. Built-in security measures like SSL encryption and password protection ensure that your data remains confidential and secure. If you're looking to capture customer feedback, boost employee engagement, or collect data to inform better decision-making, Zoho Survey stands out as a dependable and adaptable option. Experience its capabilities firsthand by trying it out today! Furthermore, the platform's continuous updates and features ensure that you are always equipped with the latest tools for effective survey management.

What is Sogolytics?

Sogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate. SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele. Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.

Media

Media

Integrations Supported

Facebook
Google Analytics
Mailchimp
Salesforce
Slack
Zapier
Zendesk
Eventbrite
Google Sheets
KonnectzIT
Microsoft Teams
Shopify
Tableau
Workato
Zoho Flow
Zoho RPA
Zoho SalesIQ

Integrations Supported

Facebook
Google Analytics
Mailchimp
Salesforce
Slack
Zapier
Zendesk
Google Calendar
ServiceNow
Zoom

API Availability

API Availability

Has API

Pricing Information

$10.00/month/user
Free Version

Pricing Information

Free Pro plan: Free for life

Pro plan: $39/month or $469/year

Pro Max plan: $49/month or $589/year

Enterprise plans: Call for pricing, +1 (800) 646-0520

SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/survey/

Company Facts

Organization Name

Sogolytics

Date Founded

2009

Company Location

United States

Company Website

www.sogolytics.com

Categories and Features

Employee Survey

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Skip Logic
Supports Audio / Images / Video

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Engagement

Analytics
Churn Management
Communication Management
Feedback Collection
Live Chat

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Customer Success

Account Alerts
Customer Engagement
Customer Lifecycle Management

Employee Engagement

Feedback Management
Pulse Surveys

Employee Experience

Not specified

Employee Survey

Not specified

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk

Not specified

HR Analytics

Dashboard
HR Metrics Library
Trend Analysis

Online Quiz Makers

Not specified

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Mass Texting
Message Personalization
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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