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What is Zonmaster?

Zonmaster serves as a comprehensive platform for Amazon sellers, enabling them to oversee, handle, and automate various aspects like email communication, product reviews, orders, and customer feedback. It offers the capability to design polished email templates adorned with buttons, GIFs, and emojis, enhancing engagement. Users can conduct A/B testing on subject lines while evaluating open rates to optimize their outreach. The tool allows for the automation of email dispatch based on specific triggers, such as shipping, delivery, refunds, and customer feedback, ensuring timely communication. Additionally, it provides instant alerts upon the posting of new reviews, allowing sellers to stay updated. Zonmaster also empowers users to keep an eye on all product reviews and listings, enabling them to receive notifications about reviews, potential hijacks, and instances of lost packages, thereby safeguarding their Amazon business. By leveraging these features, sellers can enhance their customer service and maintain a strong presence in the competitive marketplace.

What is FeedbackExpress?

You can now easily commence official Amazon rating requests by leveraging the same system that drives the Request a Review feature in Seller Central, eliminating the need for manual clicks on each order and alleviating compliance worries, as the entire process is automated and fully compliant with Amazon's policies. In 2019, eDesk broadened its services by acquiring FeedbackExpress, a well-regarded tool designed to improve Amazon feedback and safely bolster seller reviews. Over the years, we have gathered essential insights from FeedbackExpress users and integrated them into the eDesk Feedback product that is now widely appreciated. FeedbackExpress users have favored the eDesk Feedback solution for its compliant and automated method of securely collecting feedback and reviews. Furthermore, they appreciate the capability to obtain reviews across various platforms, such as Amazon, eBay, Trustpilot, and Google My Business, which greatly enhances their online store conversions. This cohesive strategy not only simplifies the feedback collection process but also elevates the overall customer experience across a range of online marketplaces, fostering customer loyalty and encouraging repeat business. By consistently improving these systems, eDesk ensures that sellers remain competitive in an ever-evolving market.

Media

Media

Integrations Supported

Amazon

Integrations Supported

Amazon

API Availability

Has API

API Availability

Has API

Pricing Information

$6.99 per month
Free Trial Offered?
Free Version

Pricing Information

$20 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zonmaster

Date Founded

2015

Company Location

Canada

Company Website

public.zonmaster.com

Company Facts

Organization Name

FeedbackExpress

Company Location

United Kingdom

Company Website

www.edesk.com/feedbackexpress/

Categories and Features

Amazon Seller Tools

A/B Testing
Alerts / Notifications
Analytics / Reporting
Campaign Management
Competitor Analysis
Content Management / Optimization
Conversion / ROI Tracking
Customer Data Management
Email Marketing
Feedback Management
Inventory Management
Keyword Tracking / Research
Order Management
PPC Ads Management
Price Optimization
Rank Optimization
Refund Management
Review Management
Sales Tracking / Analysis
Shipping Management
Trend Analysis

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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