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What is Zuken GENESYS?

GENESYS, developed by Zuken, represents a cutting-edge platform for model-based systems engineering, streamlining the management and exchange of product information so that teams can focus on fostering innovation. This platform integrates the complete engineering process, starting from the concept phase and extending through verification and validation within a cohesive environment that captures critical product information at multiple tiers, including overarching use cases, system context, definitions of systems and subsystems, as well as complex design relationships. By guaranteeing that each system design remains coherent, consistent, and comprehensive, GENESYS equips users with sophisticated authoring tools, which include automatic generation of diagrams and rule-based formatting features. Furthermore, it supports the validation of logical consistency and behavior through executable models, ensuring compatibility with existing authoring software. Utilizing the Comprehensive Systems Definition Language (CSDL) aligned with the Systems Modeling Language (SysML) standard, GENESYS achieves a remarkable level of semantic accuracy, thereby improving the quality of engineering outputs. This powerful tool not only enhances the design workflow but also promotes collaboration among diverse teams, ultimately resulting in more innovative and efficient product development. As a result, organizations can expect a significant improvement in their engineering processes, driving them toward greater success in competitive markets.

What is InteractionSync?

To deliver exceptional customer experiences, it is crucial for contact center representatives to possess a thorough and unified understanding of omnichannel engagement. InteractionSync for Genesys Cloud provides this essential capability, enabling agents to deliver outstanding service swiftly, effectively, and consistently. A successful strategy for creating a comprehensive customer experience necessitates the integration of key systems, including your CRM and contact center operations. By utilizing InteractionSync for Genesys Cloud, agents obtain a cohesive view of omnichannel interactions within Microsoft Dynamics 365, which continuously improves customer experiences through both speed and quality. This solution simplifies navigation and reduces the number of keystrokes required to access customer information, consequently allowing agents to save valuable time. Moreover, features such as intelligent screen pops and the automatic creation of Dynamics 365 activities significantly enhance operational efficiency, enabling agents to concentrate more on customer interactions rather than on administrative duties. Ultimately, this integration not only elevates agent productivity but also plays a vital role in enhancing overall customer satisfaction, leading to a more engaged and loyal clientele. As a result, organizations can foster stronger relationships with their customers, contributing to long-term success and growth.

Media

Media

Integrations Supported

Genesys Cloud CX
Microsoft 365
Microsoft Dynamics 365

Integrations Supported

Genesys Cloud CX
Microsoft 365
Microsoft Dynamics 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zuken

Date Founded

1976

Company Location

Japan

Company Website

www.zuken.com/us/product/mbse-with-genesys/

Company Facts

Organization Name

TTEC Digital

Company Location

United States

Company Website

ttecdigital.com/solutions/interactionsync

Categories and Features

Categories and Features

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

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