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What is Zultys Integrated Contact Center (ICC)?
Zultys has introduced its Integrated Contact Center (ICC) to improve operational productivity and adeptly handle a significant volume of customer calls. This versatile solution is available as both a web-based and desktop application, complete with features designed to streamline workflows and enhance customer interactions. The ICC can elevate the efficiency and effectiveness of customer service teams, irrespective of their size or the call volume they manage. It employs intelligent call routing, directing incoming calls to agents based on predetermined criteria and real-time conditions, which allows for calls to either ring through to the entire team or be assigned to a single agent at a time, depending on the team's preferences. Moreover, customers are paired with the most appropriate representative tailored to their specific needs, ensuring they receive optimal support. In cases where a customer opts to return shortly after their initial contact, they can be seamlessly connected to the same agent who assisted them previously, thereby avoiding the hassle of repeating their issue. The system additionally features a customizable, real-time dashboard through tools like Wallboard and SuperView, which offer critical insights for team management and performance evaluation. Beyond these capabilities, this all-encompassing solution is designed to not only bolster operational efficiency but also to significantly enhance the customer experience, fostering long-term loyalty and satisfaction.
What is VirtualQ?
We act as an essential connector to improve customer service experiences. Virtual Q minimizes customer interactions in bustling environments like stores, supermarkets, and offices by providing a contact-free approach to manage customer movement. This cutting-edge digital solution is specifically designed for retailers looking to operate safely amid the COVID-19 pandemic, offering benefits for both consumers and employees. By promoting social distancing and minimizing exposure to large gatherings, VirtualQ significantly boosts customers' sense of safety. Furthermore, it assists in managing customer flow within establishments while complying with local and federal capacity regulations. Retailers can utilize this platform to implement a service model that allows customers to book specific time slots for their visits, thereby enhancing the shopping experience. Additionally, it enables the creation of designated queues for particular groups, such as seniors and expectant mothers, ensuring they receive the necessary support and attention. This comprehensive system not only increases safety measures but also amplifies customer satisfaction and streamlines operational efficiency. By reimagining the shopping process, Virtual Q fosters a more organized and pleasant environment for all patrons.
Integrations Supported
Microsoft Outlook
SUPERVIEW
Wallboard
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$15.99 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zultys
Date Founded
2001
Company Location
United States
Company Website
www.zultys.com/integrated-contact-center/
Company Facts
Organization Name
Akcelita
Date Founded
2014
Company Location
United States
Company Website
www.akcelita.com
Categories and Features
Payment Processing
ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture
Categories and Features
Waitlist
Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking