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What is alwaysAI?

alwaysAI provides a user-friendly and flexible platform that enables developers to build, train, and deploy computer vision applications on a wide variety of IoT devices. Users can select from a vast library of deep learning models or upload their own custom models as required. The adaptable and customizable APIs support the swift integration of key computer vision features. You can efficiently prototype, assess, and enhance your projects using a selection of devices compatible with ARM-32, ARM-64, and x86 architectures. The platform allows for object recognition in images based on labels or classifications, as well as real-time detection and counting of objects in video feeds. It also supports the tracking of individual objects across multiple frames and the identification of faces and full bodies in various scenes for the purposes of counting or tracking. Additionally, you can outline and delineate boundaries around specific objects, separate critical elements in images from their backgrounds, and evaluate human poses, incidents of falling, and emotional expressions. With our comprehensive model training toolkit, you can create an object detection model tailored to recognize nearly any item, empowering you to design a model that meets your distinct needs. With these robust resources available, you can transform your approach to computer vision projects and unlock new possibilities in the field.

What is Behavioral Signals?

AI-Mediated Conversations (AI-MC) serves as an automated phone routing solution that leverages emotion AI and voice data to effectively connect customers with the most suitable agent for their needs. This intelligent matching process is informed by profile data and advanced algorithms, honed through extensive research in natural language processing and behavioral signal analysis. In every interaction, regardless of the context—be it sales, support, or collections—there exists an enabler that facilitates the achievement of mutual goals, often manifested in the formation of rapport between individuals. The dynamics of human interaction vary significantly, as the level of affinity between two people can profoundly influence the outcome of their communication. Certain personality traits and behaviors enhance our compatibility with specific individuals, thereby impacting the effectiveness of conversations aimed at boosting sales or improving collections. By strategically guiding these conversational dynamics, businesses can optimize their interactions. Additionally, our Oliver API acts as the driving force behind AI-MC, providing essential support for other integrations like Genesys and Uniiphore that seek to harness Emotion AI capabilities. This interconnected technological framework not only enhances customer experience but also streamlines operational efficiency across various platforms.

Media

Media

Integrations Supported

Genesys Cloud CX
Trakwell.ai
Uniphore

Integrations Supported

Genesys Cloud CX
Trakwell.ai
Uniphore

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

alwaysAI

Date Founded

2018

Company Location

United States

Company Website

alwaysai.co

Company Facts

Organization Name

Behavioral Signals

Date Founded

2016

Company Location

United States

Company Website

behavioralsignals.com

Categories and Features

Computer Vision

Blob Detection & Analysis
Building Tools
Image Processing
Multiple Image Type Support
Reporting / Analytics Integration
Smart Camera Integration

Emotion Recognition

Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Emotion Recognition

Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions

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