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What is athenaCommunicator?

In the modern era, individuals are increasingly looking for smooth digital experiences in various facets of their lives, including healthcare. By leveraging athenahealth’s patient engagement tools, healthcare professionals can not only improve the overall patient experience but also reduce the administrative workload through features like automated messaging and appointment reminders. The intuitive patient portal empowers users to easily schedule appointments, complete necessary forms, and manage co-payments online at their convenience. This efficient method not only makes scheduling and payment processes easier for patients but also helps decrease no-show rates, ultimately enhancing revenue collection for healthcare facilities. Furthermore, athenaTelehealth fosters meaningful interactions between patients and providers, offering a secure alternative to in-person visits and supporting effective care management. In addition, our patient engagement solutions can lead to a notable reduction in no-show occurrences, which may translate into a 4% increase in appointment attendance, thereby promoting a more effective practice. Adopting these innovative tools can fundamentally change healthcare delivery, ensuring a win-win scenario for both patients and providers through improved access and communication while paving the way for future advancements in the industry.

What is CallSara?

CallSara offers AI-powered voice agents that efficiently handle both incoming and outgoing calls, streamline data entry, and support healthcare operations continuously. This advanced system excels in managing appointments—whether booking, altering, or canceling—while also facilitating payment collection through automated reminders, engaging with patients before and after surgical procedures, following up on chronic care, addressing gaps in care, and overseeing communication during care transitions. Additionally, it integrates effortlessly with a variety of electronic health record systems and IVR platforms, such as AthenaHealth, eClinicalWorks, Allscripts, and RingCentral, allowing for a swift implementation process of about 30 days using pre-designed templates. The voice agents are capable of functioning in over 20 different languages and dialects, can escalate complex calls to human staff as needed, and generate transcripts and logs for future analysis. CallSara's mission is to enhance staff productivity, boasting a claim of saving at least two hours of work daily for each employee, reducing no-show rates to below 5%, managing up to 75% of incoming calls, and recovering lost revenue through targeted follow-up methods. In addition, the adoption of CallSara not only improves patient satisfaction levels but also plays a significant role in advancing overall healthcare outcomes, fostering a more effective and responsive healthcare environment. Ultimately, the integration of such technology signifies a leap towards a more efficient system that prioritizes both patient care and operational excellence.

Media

Media

Integrations Supported

Reputation.com

Integrations Supported

3CX
Dentrix
DrChrono
Mango
ModMed
Practice Fusion
RingCentral AI Receptionist
athenaClinicals
iClinic

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

athenahealth

Date Founded

1997

Company Location

United States

Company Website

www.athenahealth.com/solutions/patient-engagement

Company Facts

Organization Name

CallSara

Company Location

United States

Company Website

www.callsara.ai/

Categories and Features

Patient Engagement

Not specified

Categories and Features

AI Receptionists

Not specified

Healthcare AI

Not specified

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