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What is bc.lab?

Leverage our extensive cross-media monitoring system to identify rising trends, analyze opinion-shaping factors, and detect potential online crises. Understand how your products are viewed across various media outlets, assess customer interests, and monitor the strategic actions of your competitors. Access high-quality social media monitoring data that includes a wide range of sources, precise information, and a tailored tone within an easy-to-use monitoring interface. By utilizing dynamic search profiles, you can take advantage of the crisis monitoring tool krisen.radar ® to quickly identify unexpected events and urgent situations. Create accurate searches in just seconds without the hassle of complicated operators or intricate queries. Explore your data thoroughly with a variety of customizable filtering options, allowing for maximum flexibility in real-time analysis, even in critical moments. Furthermore, by merging information from multiple platforms, including social media, your own channels, print outlets, and broadcast media, you can uncover deeper connections and insights that guide your strategic choices. This comprehensive methodology positions you to stay ahead of industry changes while enabling a proactive approach to emerging challenges. Ultimately, it empowers you to make informed decisions that enhance your competitive edge in a rapidly changing landscape.

What is Merlin?

Merlin provides an innovative software solution aimed at crisis management, recognizing the unpredictable nature of these situations. Our platform, CrisisSuite, operates in the cloud and is designed to effectively lessen the consequences of crises as they arise. The Alerting module plays a crucial role during emergencies by facilitating prompt communication to prevent any delays. Additionally, the Social Media Trainer significantly enriches crisis training by immersing participants in realistic social media scenarios, which enhances the overall training impact. When a crisis occurs, even with thorough preparation and preventive measures, the situation can quickly escalate, placing immense pressure on the organization. Employees are committed to reducing the negative effects, often encountering numerous obstacles in the process. Beyond just preparing your team, the Social Media Trainer empowers them with essential skills for managing media communications during these high-pressure training sessions. This holistic strategy enables organizations to effectively maneuver through the turbulent environment that crises create, ultimately fostering resilience and readiness for future challenges.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$350 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

bc.lab

Date Founded

2001

Company Location

Germany

Company Website

bclab.de

Company Facts

Organization Name

Merlin Software

Date Founded

2015

Company Location

Netherlands

Company Website

merlincrisis.com

Categories and Features

Competitive Intelligence

Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring

Categories and Features

Business Continuity

Backup Log
Secure Data Storage

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

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